Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone- you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor. More about this role What extra ingredients you will bring: A passion for the FMCG industry, a challenger mindset, and agility to thrive in a fast-paced environment. Education / Certifications: 3rd or final year graduate preferably in Management or Engineering. Work schedule: Available for a full-time summer internship (typically 6-8 weeks) during the summer period. Core Competencies : - Strong analytical, problem-solving, and critical thinking skills, detailed Oriented. - High learning agility and ability to work collaboratively in diverse teams. - Proficient in MS Office especially MS excel. No Relocation support available Business Unit Summary Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Intern (Fixed Term) Interns Early Careers

• Assist with design and maintain publishing workflows • Build and refine project templates • Implement scalable task structures in PM tools • Standardize intake processes • Create launch and rollout playbooks • Model publishing volume and workload forecasts • Identify bandwidth risks • Support resourcing decisions • Optimize task allocation • Implement platform configuration (ClickUp preferred, Jira, Asana, Airtable, etc.) • Ensure documentation accuracy • Improve dashboard visibility • Drive adoption of AI-driven workflows • Align with Design, Editing, Partnerships, Rights • Track dependencies across teams • Escalate blockers early • Ensure timeline adherence • Own, drive, and define QA checkpoints and be the main resource associated with it • Audit workflow compliance • Reduce repeat operational errors • Improve process clarity • Proficient with LLM tools (Claude preferred, ChatGPT, Gemini) for operational use cases including documentation generation, workflow drafting, and data summarization • Supporting the Program Manager with the implementation of our proprietary AI platform, Made, to the channel management workflow • Comfortable designing prompts and lightweight automations to reduce manual work • Familiar with AI features within PM platforms (ClickUp Brain, Asana Intelligence, etc.) • Understands when to apply AI versus when human judgment is required • Curious about emerging tools and willing to test, document, and roll out improvements

• 3rd level of technical support for the GTT client base – Network Services & Security fields • Work on complex technical incidents and client projects • Break/fix support for customer services, across GTT’s international network • Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate • Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues • Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently • Communication and documentation of customer and service-specific support information • Pro-active problem management, based on technical and trend analysis, to ensure service stability • Taking preventative actions where possible • Configuration of network & security elements and migration of services • Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. • Handle both commercial orders and sample shipments in line with sales agreements and internal policies. • Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information. • Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment. • Proactively manage backorders and inventory exceptions. • Resolve order- and shipment-related issues promptly and professionally. • Oversee return and replacement processes. • Support the timely conversion of quotations into orders within internal systems. • Provide ad-hoc operational support to Sales and Clinical teams. • Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.