• 3rd level of technical support for the GTT client base – Network Services & Security fields • Work on complex technical incidents and client projects • Break/fix support for customer services, across GTT’s international network • Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate • Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues • Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently • Communication and documentation of customer and service-specific support information • Pro-active problem management, based on technical and trend analysis, to ensure service stability • Taking preventative actions where possible • Configuration of network & security elements and migration of services • Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. • Handle both commercial orders and sample shipments in line with sales agreements and internal policies. • Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information. • Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment. • Proactively manage backorders and inventory exceptions. • Resolve order- and shipment-related issues promptly and professionally. • Oversee return and replacement processes. • Support the timely conversion of quotations into orders within internal systems. • Provide ad-hoc operational support to Sales and Clinical teams. • Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.

• Translate strategic priorities into clear actions, timelines, and deliverables across Inbound, Outbound, Virtual Care, and Operations teams. • Track execution against key initiatives, ensuring alignment, accountability, and forward progress across functions. • Identify gaps, risks, and dependencies early, escalating and resolving issues to maintain momentum. • Coordinate and track pilot programs across markets and functions, ensuring clear hypotheses, success metrics, and execution plans. • Monitor pilot performance, synthesize results, and translate findings into actionable recommendations. • Support scaling decisions by documenting outcomes, lessons learned, and operational requirements for broader deployment. • Pull and synthesize data from multiple systems and teams to create a clear view of performance across initiatives. • Develop concise reporting, dashboards, and executive-ready materials that connect data to business impact. • Conduct targeted analyses to support decision-making, including trend identification, root-cause analysis, and opportunity sizing. • Act as a central coordination point across functions, ensuring initiatives are sequenced, communicated, and executed effectively. • Support planning, testing, and rollout of new tools, processes, and workflows in partnership with Operations and Technology teams. • Maintain visibility into external and internal changes (e.g., product, pricing, system updates) and ensure alignment with contact center execution. • Develop clear, structured communications, presentations, and documentation to support leadership alignment and decision-making. • Follow up on key actions, decisions, and commitments across the leadership team to ensure execution discipline. • Serve as a trusted partner to the Director, enabling focus on strategic priorities by managing day-to-day coordination and detail.

Nuclear Operations and Communications Analyst Location: Offutt AFB United States Full time Job Description: Nuclear Operations and Communications Analyst The Opportunity: As a program and project management specialist, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it’s imperative to keep the project on a productive path. That’s why we need you, an experienced program and project management specialist who can help ensure success through careful analysis and effective communication. On our team, you’ll implement and maintain organizational programs in support of USSTRATCOM client. You’ll help with tactical planning using resources like MS Project, Project Web Application (PWA) or Project Online, and having regular interactions with fellow Booz Allen teammates and our clients, including Project Managers, Systems Engineers, and other defense contracting companies. The real impact of project management comes from communication to ensure the program achieves its goals and meets our quality standards. At Booz Allen, we recognize that we must continuously grow as a team to bring the best support to our clients, so here you’ll have all the resources to succeed. This is a chance to influence a meaningful mission while learning how to develop and maintain program strategy. Work with us and ensure the key objectives for our USSTRATCOM client are accomplished within budget as we improve warfighter capabilities. Join us. The world can’t wait. You Have: - 3+ years of experience building and managing program schedules or project schedules - Experience using the Microsoft Office Suite, including Word, Excel, and PowerPoint - Ability to assess schedules and project control data critically and communicate schedule status, updates, and changes to stakeholders, including project leadership and clients - Ability to create and present executive-level reports, presentations, and deliverables that reflect risks, opportunities, and status to communicate effectively to key stakeholders - Ability to use Microsoft Project to coordinate, summarize, analyze, and maintain the master schedule - TS/SCI clearance - HS diploma or GED Nice If You Have: - Ability to work with both technical and non-technical audiences, including client delivery - PMI Project Management Professional (PMP) or PMI Scheduling Professional (PMI-SP) Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.