Customer Operations Coordinator – Medical Device
Location
Switzerland
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Customer Operations Coordinator – Medical Device
Maternal Newborn Health Innovations, PBC
• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. • Handle both commercial orders and sample shipments in line with sales agreements and internal policies. • Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information. • Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment. • Proactively manage backorders and inventory exceptions. • Resolve order- and shipment-related issues promptly and professionally. • Oversee return and replacement processes. • Support the timely conversion of quotations into orders within internal systems. • Provide ad-hoc operational support to Sales and Clinical teams. • Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.
Job Requirements
- Fluent in English and French.
- 3-5 years in order processing with logistics background in medical device.
- Intermediate in Excel and dashboards, or eager to develop advanced proficiency.
- Strong analytical ability to identify performance trends and contribute to continuous improvement.
Benefits
- N/A
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