The Ward Law Group, PL logo
The Ward Law Group, PL

Car accident and personal injury lawyers protecting the rights of victims.

Personal Injury Records & Demands Department Manager

Executive AssistantExecutive AssistantFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

1 day ago

Salary

$2K / month

Seniority

Senior

High School3 yrs expEnglishSpanish

Job Description

Personal Injury Records & Demands Department Manager

The Ward Law Group, PL

• The Demands Manager plays a critical leadership role in overseeing the firm's Demand Department and ensuring the efficient progression of personal injury cases through the demand preparation process. • This position is responsible for managing departmental operations, team performance, quality assurance, productivity, case progression, and strategic initiatives that support the firm's overall goals and client service standards. • The Demands Manager provides leadership, coaching, and accountability across demand-related teams while ensuring compliance with internal processes, performance expectations, and quality standards. • This role requires a strong understanding of legal operations, case management workflows, team leadership, process improvement, and performance management within a fast-paced environment. • The ideal candidate is a highly organized, results-driven leader who can effectively balance operational oversight, team development, client experience, and continuous process improvement while maintaining strong accountability and performance standards across the department.

Job Requirements

  • Minimum of 3 years of management experience required
  • Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
  • Experience managing teams in performance-driven environments with measurable productivity and quality standards
  • Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
  • Strong leadership, organizational, and team development skills
  • Ability to analyze data, identify trends, and implement process improvements
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Proficiency with case management systems, reporting tools, and Microsoft Office applications
  • Reliable attendance, professionalism, and accountability
  • Fluency in both English and Spanish required.

Benefits

  • Employees can work remotely

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