• Reporting directly to the President, North America • Provide executive support to the President and serve as the primary point of contact for internal and external requests pertaining to the President or its executive team • Complete a broad variety of tasks for the President including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings • Work closely and effectively with the president to keep him well informed of upcoming commitments and responsibilities, following up appropriately • Provides "gatekeeper" and "gateway" roles, creating win-win situations for direct access to the President's time • Communicate effectively, demonstrating leadership to maintain credibility, trust and support with the senior management team • Prepare or finalize content, including slides and documents, for leadership team meetings, management meetings, and company town hall or all hands meetings • Capture discussion notes, action-items, decisions taken, and other takeaways from leadership meetings and use online collaboration and project-management tools to help ensure meeting participants complete agreed-upon action-items and milestones • Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures • Act as a "barometer," having a sense for the issues taking place in the environment. in relation with communications and marketing, coordinate the organization of off-sites, Sales meetings, or events

• Answer and direct incoming phone calls while providing excellent customer service • Schedule and coordinate customer appointments and project meetings • Maintain and update CRM records, ensuring accurate customer and project information • Perform data entry and manage administrative documentation • Prepare permit applications and submit required paperwork to county offices for new projects and jobs • Manage and coordinate Google Calendars, including scheduling, reminders, and appointment tracking • Assist with general office operations and administrative support to ensure efficient workflow

• Provide general administrative support • Answer and manage inbound phone calls professionally • Monitor and respond to inquiries received through the company website's Contact Us page • Prepare and send invoices to clients • Send scopes of work, proposals, and contracts to prospective clients • Follow up with prospects after meetings and maintain communication pipelines • Utilize existing templates, workflows, and SOPs to ensure consistency • Support HR tracking and documentation through internal systems • Maintain accurate records and updates within company platforms • Assist with ongoing administrative projects and process improvement initiatives • Complete action items assigned during weekly team meetings • Learn new processes and take on additional responsibilities as the business grows

• Analyze case documents and prepare immigration applications for filing with the appropriate government agency • Communicate with clients and foreign nationals regarding procedural and case processing issues, assisting with the review of cases • Oversee the status of cases through the utilization of case management and billing systems. • Follow internal intake procedures after a client retains our firm. • Make regular updates to our case management system, including client information, case tracking information, and client communications • Maintain hard copy files and documents to support all immigration activity on behalf of clients • Ensure that clients are kept informed on the progress of their cases • Assist attorneys and other team members in managing caseload • Complete assignments and communicate case progress/status/issues to supervisors