• Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). • Al término de la atención se debe abordar y cerrar la venta sugerida.

• Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals. • Answer inbound customer service and technical support calls from our customers. • Leverage documentation and support resources to perform with precision. • Rely on professionalism and tact to resolve occasionally critical or difficult situations. • Ensure timely and effective resolution of customer service and payment requests. • Identify trends and report them to promote continuous process improvement. • Perform any other related tasks deemed essential to the company's success and our customers satisfaction.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Customer Care Advocate supports customers across phone and digital channels, helping navigate and resolve complex insurance and benefits questions with empathy and clarity while following clear guidelines and protecting customer information. You'll be the voice of MetLife in important moments, providing end-to-end support that helps customers feel confident and advocated for in their coverage and decisions. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy, you'll work in a team-based environment backed by paid training and AI-powered tools that help guide your conversations and simplify your day-to-day work. No prior insurance experience is required. If you have at least one year of experience in a customer-facing role such as retail, healthcare, hospitality, or financial services, this is a meaningful entry point into a long-term career at one of the world's leading insurance and financial services companies. Key Responsibilities - Serve as the primary point of contact for customers across phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end with professionalism and care - Apply established guidelines and approved exception processes to resolve non-routine issues, including complex and sensitive customer situations - Utilize AI-powered tools that provide guided workflows, suggest next steps, and support summarization of customer interactions to provide accuracy and efficiency in resolving customer needs - Review and validate AI-generated call summaries and case notes before final submission, exercising judgment to ensure accuracy and alignment with policy, procedure, and customer intent - Maintain accurate, complete, and timely documentation of customer interactions in accordance with recordkeeping, privacy, and regulatory requirements - Identify issues requiring escalation and coordinate with internal partners, supervisors, or specialist teams to achieve resolution - Provide input on recurring issues, knowledge gaps, or process improvement opportunities through established feedback mechanisms - Participate in required training and ongoing skill development related to products, processes, systems, and AI-enabled tools Required Qualifications - 1+ years of customer service experience in a customer-facing role (e.g., call center, retail, healthcare, financial services, hospitality, or similar) - Experience resolving complex customer issues across multiple systems (e.g., Customer Relationship Management platforms platforms, knowledge bases, or customer communication systems) - Ability to apply judgment in non-routine situations while working within defined guidelines and compliance requirements - Strong verbal and written communication skills with the ability to interpret and explain information clearly to customers - Ability to work scheduled shifts within operating hours of 7:00 AM - 10:00 PM CT, Monday through Friday, with advance notice of schedules provided and some flexibility required for overtime and shift changes based on business needs - High school diploma or equivalent Preferred Qualifications - 2+ years of experience in insurance, financial services, healthcare, or another regulated industry - Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows - Experience handling escalations, complaints, or sensitive customer situations - Familiarity with authentication, data protection, and compliance standards in a regulated environment The expected salary range for this position is $41,600/year . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Title: Customer Advocacy Case Coordinator Location: Camden, NJ, United States Hybrid Job Description: SUMMARY Provides support to Customer Advocacy team by coordinating case assignments in work queues. Coordinates tasks submitted to Customer Advocacy Department (CAD) queues to ensure that work is assigned to proper resources. Uses skills of detail orientation to ensure that incoming documentation and communications (including emails) are filed correctly within the Customer Advocacy case management system. WORK ENVIRONMENT - 37.5 hour work week - Hybrid Role - Remote work 2 days per week (after 6 months) [Wednesdays and Fridays] JOB RESPONSIBILITIES - Reviews cases submitted to designated team within Customer Advocacy Department (CAD) to ensure that the case is properly addressed, which includes determining tier level of case and the proper assignment of the case within CAD. - Assigns cases to customer-facing Advocacy staff by using established case delegation process while reviewing the daily attendance log to ensure a balanced caseload. - Monitors and evaluates incoming documentation and communications (including emails) for missing or invalid information, reconciles information if possible, and attaches them to the correct case within Customer Advocacy case management system. - Gathers data to support Customer Advocacy cases and provides responses as appropriate, including answering questionnaires from outside authorities. - Provides administrative support skills to director(s) and manager(s) within CAD. Creates and maintains Word, Excel, and/or PowerPoint documents. Enters data as necessary. Runs required reports. - For Case Coordinators supporting the Owner Solutions Team (OST): Completes annual and semi-annual reporting including, but not limited to, the New Jersey (NJ) Lemon Law report and South Carolina (SC) Lemon Law report. REQUIRED SKILLS AND ABILITIES - Professional verbal and written communication skills. - Strong organizational skills with ability to prioritize and multi-task as needed within department or multiple departments. - Ability to maintain a flexible approach to assignments as shifting priorities occur. - Demonstrated and excellent detail orientation skills. - Ability to recognize quality trends based on case reviews and communicate finding to management for further investigation if needed. - Proficient in use of computer for daily work tasks, including intermediate skills in Microsoft Office tools such as Excel and Word and ability to navigate internet for needed information or research. - Microsoft Dynamics (NorthStar Customer Relationship Management [CRM]) experience preferred. EDUCATION/EXPERIENCE: High School diploma (Associate''s Degree preferred) with 2 to 4 years of relevant experience FLSA STATUS: Nonexempt SALARY RANGE: The recruiting base salary range for this full-time position is $40000 - $50000 / year. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: A1). WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes: Total Rewards & Benefits - Medical, Dental, Vision Plans - Pension, Profit Sharing, and 401K Match Offerings - 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays - Tuition Reimbursement Program: $15,000 yearly benefit - Vehicle Discount Programs Learning & Development: - Professional growth and development opportunities - Direct partnership with senior leadership - Formal Mentorship Program - LinkedIn Learning License Visit our careers landing page for additional information about our compensation and benefit programs! About Subaru Love. It's what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise. Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.