Powering Progress Through Travel
Experienced Travel Consultant
Location
United States
Posted
18 hours ago
Salary
$39.2K - $72.8K / year
Seniority
Senior
Job Description
Experienced Travel Consultant
American Express Global Business Travel
• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Job Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise -Sabre
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Flexible to work day, afternoon and evening shifts including weekends
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
- Access to over 20,000 courses on our learning platform and leadership courses
- Internal promotions and career advancement opportunities
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