American Express Global Business Travel logo
American Express Global Business Travel

Powering Progress Through Travel

Experienced Travel Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 10,001+Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 hours ago

Salary

$39.2K - $72.8K / year

Seniority

Senior

High SchoolEnglish

Job Description

Experienced Travel Consultant

American Express Global Business Travel

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Job Requirements

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise -Sabre
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback
  • Flexible to work day, afternoon and evening shifts including weekends

Benefits

  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
  • Access to over 20,000 courses on our learning platform and leadership courses
  • Internal promotions and career advancement opportunities

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