• Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional internal and external team members as needed • Manage each assigned strategic customer as a business partnership on behalf of Sanofi • Build a strategic account plan for assigned accounts, as well as organizing and deploying appropriate resources within Sanofi • Generate revenue through partnerships within Sanofi’s largest and most complex customers • Develop a deep understanding of the customer’s business including pressures and drivers, strategic goals, and healthcare environment • Identify and qualify high value opportunities within their accounts by developing and driving growth strategies • Conduct business coaching and strategy sessions with account teams to facilitate value co-creation

• Developing and managing strategic national accounts in the Canadian market • Driving sales development initiatives • Serving as a key liaison between the organization and Canadian clients • Developing and executing strategic account plans • Managing the full sales cycle for enterprise-level accounts • Building and maintaining strong relationships with key decision-makers • Analyzing customer needs and customizing solutions • Forecasting sales pipeline activity and providing updates on account status • Collaborating with internal teams for account onboarding and retention • Identifying and developing new business opportunities • Participating in sales development activities • Monitoring market trends and competitive landscape • Maintaining detailed and accurate records in the CRM system

• Drive outcomes across our most strategic partners • Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach. • Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes. • Improve partner productivity and performance above the broader ecosystem. • Lead, coach, and develop a team of 3–6 Major PAMs. • Set a high bar for account management, planning, and execution. • Help each team member grow into a stronger, more strategic operator. • Build and maintain strong relationships with partner executives, including the C-suite. • Drive the annual planning process with each major partner. • Hold both the team and partners accountable for execution. • Raise the quality and consistency of QBRs across the team. • Drive forecast accuracy and pipeline quality across major partners. • Represent the needs of top partners within Acumatica.

Negotiate payments on past due accounts while building rapport with customers. Update records, process payments, and resolve discrepancies efficiently, ensuring compliance with regulations and maintaining high customer satisfaction.