Outside, Inc. logo
Outside, Inc.

Outside, Inc., also known as Outside Interactive, is the world’s leading creator of active lifestyle content. The company’s brands reach 70 million clients

Onboarding Account Manager

Location

United States

Posted

1 day ago

Salary

$75K - $85K / year

Seniority

Lead

Job Description

Onboarding Account Manager

Outside, Inc.

Onboarding Account Manager - Travel Location: USA Remote Full-time Job Description ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?  This is a very exciting and highly innovative time here at Outside. OUR TRUE NORTH: Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries. Onboarding Account Managers are responsible for overall satisfaction of our partners, which includes initial project management during the launch phase, ongoing training, regular updates on our latest features, troubleshooting of platform features as well as strategic advice and guidance on how to enhance revenue and reduce costs. Inntopia’s Commerce Platform partners will be a key area of focus. Inntopia’s Onboarding Account Managers are also responsible for identifying opportunities to increase the “sticky” factor of our software with our partners during the implementation process and adapt partner internal processes to new Inntopia processes. Our goal is to continuously exceed partner expectations while increasing value and capturing that value through increased revenue. This role requires taking complete ownership of assigned accounts from post-contract signing on through go-live and beyond. Primary Duties and Responsibilities: - Coordinate schedules and tasks during partner onboarding phase. - Collaborate with internal stakeholders during design phase of onboarding. (engineering, sales, etc.) - Perform or delegate system setup tasks as necessary during onboarding phase - Primary point of contact for Inntopia Commerce and Marketing Cloud partners - Assist with troubleshooting and provide strategic guidance to our partners. - Collaborate with other departments accordingly to ensure continued successful relationship management. - Collaborate with other departments to curate relevant content, insights, and industry knowledge. - Provide consultative and trusted advisor services, maintain relationships with key partner personnel including both end-users and leadership/C-suite staff. Work with partners and end-users to maximize their use of Inntopia Commerce and Marketing Cloud. - Successfully demonstrate a proactive approach to fulfill and maintain partner’s needs and satisfaction. - Look for ways to create efficiencies, both internally, and within the partners’ workflow and setups, to improve overall partner experience. - Regularly review partner campaign conversion and other Key Performance Indicators to identify opportunities for improved conversion and ROI. Develop efficiencies of scale for reporting. - Regularly review partner ecomm sales channels for opportunities for improved conversion - Troubleshoot software system, integration issues, and customer/transactional data related inquiries for partners. - Assist with internal product support, troubleshoot issues, test resolved issues, and new product features. Report results back to development team. - Schedule and facilitate regular meetings with designated partners to discuss new and existing features that may be beneficial. - Conduct and facilitate trainings as needed/requested, including assistance with the production and participation of in-person panel discussions, and/or online recorded webinars. - Collaborate with eLearning and Documentation team to document partner information and Inntopia business processes within internal documentation tools, as a point of reference for internal knowledge and training. - Provide feedback to Inntopia management based on observations and insights from partners. - Be responsible for consultative upsell of features/products within your existing account portfolio as opportunities arise Required Job Related Skills and Experience: - 5 Years Resort/Hospitality related experience, preferably with software systems - Strong Project Management and organization a must - Account management/agency experience - Travel Commerce and call center experience a plus. - Strong critical thinking and decision-making aptitude - Must possess strong cross-team, group and org collaboration skills - Strong analytical problem solving, written and verbal skills - Proven ability to navigate complex discussions with stakeholder groups, gather requirements, distill information to and from partners to/from Inntopia leadership and product development - Positive, upbeat and customer-service oriented - College Graduate, B.S. preferred - Proven technical aptitude and experience with complex software - Knowledge and experience with HTML concepts and email marketing tactics - Knowledge and experience with CRM and customer databases - Knowledge and experience with SMS and mobile push notifications a plus - Ability to work independently and proactively with little management oversight - Understanding of Microsoft SQL based databases and query constructs - Understanding of the Agile Development Process - Understanding of Salesforce for account management and record-keeping a plus - Understanding of Active Campaign and Acoustic ESP and other Marketing Automation / Email Service Providers a plus - Familiarity with Travel software like Property Management Systems, Point of Sale Systems, Ticketing, Reservations, Food & Beverage, etc. What We Offer: Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of  between $75,000 to $85,000. Additional compensation may include a bonus or commission. Additional benefits include health care, vision, dental, retirement, Flexible Time Away,  sick leave, and more. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities. We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.

Related Job Pages

More Account Manager Jobs

Payer Relations Manager

HeartFlow

HeartFlow works to enable better care for patients, and allow clinicians to better identify coronary artery disease through its software HeartFlow Analysis. The company is headquar

Role Description The individual will be responsible for the identification, development, and management of strategic relationships with payers and organizations that influence payer decision-making within their assigned geographic region. The person will work directly with the Market Access team including the sales, implementation, and billing specialist teams within their respective regions and will serve as a resource for identification and resolution of payer related issues. The person will be responsible for regional managed care organizations within their assigned geography. This person will also interact within a broader Market Access team and ultimately be responsible for implementation of tactical plan developed by the market access leadership team. In addition, this position will provide critical competitive intelligence within the market access marketplace to leadership. The individual will assist in the development of the local market access strategic plan for Heartflow’s FFRCT­ Analysis. The ultimate goal of the position is to minimize FFRCT access barriers and to achieve favorable coverage policy and reimbursement contracts for Heartflow products with commercial payers as well as support other billing and collections projects as needed. Job Responsibilities - Assume and implement assigned projects to increase covered lives and revenue. - Maintain current knowledge of applicable third-party reimbursement rules and regulations. - Serve as primary point of contact for assigned private payers. - Coach physicians in nuances of reimbursement advocacy for Heartflow products. - Lead discussions with relevant payers to reach positive coverage determinations and optimize contract terms for payment. - Negotiate, secure, and manage regional contracts with appropriate cross-regional and national payer accounts, including, but not limited to, managed care plans (MCOs), Accountable Care Organizations (ACOs), health systems, insurance companies and potentially, self-insured employers. - Support key opinion leader development from a payer perspective and provide targeted support to commercial sites to eliminate barriers to access. - Refine supporting materials from HQ for physician advocacy use with regional payers. - Support Medical Policy development as required. - Support the team in determining regional payer account strategy and tactics. - Serve as liaison between payer customers and company personnel on administrative matters. - Support commercialization strategy with regional sales teams and participate actively in the preparation and execution of regional field sales plans. - Establish critical relationships with a variety of stakeholders within their geography: health plan medical directors, select practice administrators, key opinion leaders. - Instill reimbursement confidence within the cardiovascular community to support FFRCT. - Responsible and accountable for the successful implementation within their territories of the strategic and tactical reimbursement plan for Market Access team. - May represent company at trade shows, scientific, or other meetings. Qualifications - Experience closing commercial payers for coverage decisions and negotiating contracted rates for the medical device or diagnostics industry (hospital contracting experience a plus). - Understand the global payer and reimbursement environment, specifically as it relates to coronary artery disease diagnostic testing in the U.S. - Must have a solid understanding of coverage, coding, payment, and reimbursement requirements and policies. - Understanding of key private payer policy infrastructure, payment methodologies, coding and coverage trends. - Experience developing physician advocates who will testify as to the clinical utility of Heartflow products. - Demonstrated ability to work with multiple stakeholders in a collaborative and constructive manner. - Experience working in the field and supporting reimbursement needs of sales team members. - Excellent written and verbal communication skills, especially with presentation development. - Early stage company experience preferred. - Ability and willingness to act in accordance with regulatory compliance requirements, including but not limited to Heartflow’s quality system requirements. Requirements - Minimum 5+ years of health care/managed care and reimbursement industry experience. - BS required. MBA or advanced degree preferred. Benefits - This position has an estimated base salary of $140,000-$145,000 per year, variable pay of up to $50,000 per year. Company Description Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.

United States
$140K - $145K / year
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• Sell multi-channel solutions and services through prospecting, pipeline management, and business development within the assigned territory. • Build and maintain strong relationships with customers to identify their needs and offer tailored solutions. • Identify new market opportunities, conduct high-volume outbound calls to generate new and repeat sales, develop sales strategies, and maintain a client portfolio with regular updates. • Work with internal teams (sales support, Strategic Accounts, Territory Managers, Marketing) to ensure seamless execution of sales and customer service. • Attend auctions, fairs, events, meet with clients in person in those events, and travel overnight as needed to cover the territory effectively. • Manage pricing and contract terms with customers. • Adapt sales strategies based on market trends and customer feedback.

France
€37.0K - €61.7K / year
Capital Rx logo

Account Coordinator

Capital Rx

Affordable Pharmacy Benefits, Powered by Modern Infrastructure.

Full TimeRemoteTeam 501-1,000Since 2017H1B No Sponsor

• Support implementation and client management teams with all day-to-day client requirements • Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations • Analyze incoming client requests and work with internal and external teams to complete required plan documentation • Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent • Lead pre- and post-implementation quality assurance and testing to validate coding accuracy • Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address • Handle and resolve sponsor and member issues, escalating as needed • Research and respond to claims processing and system configuration inquiries • Coordinate integration of other data inputs into client management processes • Collaborate cross functionally to support general client operations, as required

United States
$60K - $75K / year
Full TimeRemoteTeam 5,001-10,000Since 2001H1B Sponsor

• Proactively call into prospective clients (schools and school districts) to generate new business • Persistently use traditional and creative methods to reach new points of contact at current clients to sell and maintain Educational staffing services • Continuously generate client leads using high volume calls and emails • Submit appropriate candidates for Educational staffing assignments with our contracted clients • Cultivate and maintain valuable relationships with prospective clients • Ensure the satisfaction of our client facilities through proactively meeting their staffing needs with alacrity • Renegotiate contracts with clients resulting in mutually beneficial terms • Strive for continuous improvement and career advancement • Work with internal teams to collaborate and find successful solutions for fulfillment

United States
$77.5K / year