• Conduct in-depth, empathetic interviews with working professionals and executives to assess their mental wellbeing • Write detailed notes from interviews, capturing key points such as strengths, areas of concern, and recommendations to improve wellbeing • Combine questionnaire responses with interview findings to provide a comprehensive, integrated wellbeing assessment • Create summary reports with tailored recommendations based on integrated data and clinical best practices • Work closely with our team lead and clinical psychologist to refine recommendations, ensure quality, and continuously improve screening processes

• Conduct in-depth, empathetic interviews with working professionals and senior executives to assess their mental wellbeing • Document detailed notes based on the interviews • Combine questionnaire responses with interview findings to produce a comprehensive, integrated wellbeing assessment • Produce summary reports with personalized recommendations informed by integrated data and clinical best practices • Collaborate closely with our team lead and our clinical psychologist

Role Description Winona is seeking a full-time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role, you'll act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging issues for Winona's customers. - Answering patient inquiries about Winona’s products and services through text message, email, and phone calls. - Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. - Delivering information about Winona’s offerings. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. - Keeping records of patient interactions, processing patient accounts, and filing documents. - Assisting doctors with various requests to handle specific patient issues/questions. - Providing excellent service to both internal department teams as well as external customers. Qualifications - Strong customer service experience in a remote environment. - Excellent written and verbal English communication skills. - English proficiency must be at C1 or C2. - Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications, and other computer basics. - Experience with Slack, JustCall, Intercom, Stripe, Calendly, and Google Suite are a plus. - Ability to manage several work platforms at once. - Strong ability to manage time and work priorities with minimal direction. - Experience in the healthcare or medical field is a plus. - Must have a personal computer and reliable internet connection for remote work. - Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required. Benefits - Remote-first, work wherever you choose. - Unlimited paid time off. - Paid non-working holidays per country of residence. - Pro-rated 13th-month bonus in select regions. - Referral bonuses. - Financial support for online courses. - Fun and casual work environment. - Employee engagement activities and virtual gatherings.

Role Description Aetna LTC Inbound/Outbound Queue Associate is responsible for reviewing requests and entering service authorizations within 24 hours into associated applications. They are responsible for successfully sending service authorizations to providers and notifications to Case Managers. Qualifications - Must be fluent in English and Spanish - Must reside in Miami FL - 2+ Years of Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. - 2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.) - Strong and effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. Requirements - Motivational interviewing skills - Call Center experience - Managed Care experience - 1-4 years of experience in healthcare field or working in a medical office, hospital setting, case worker in community health setting Education - High School Diploma, G.E.D Benefits - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Pay Range The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.