Role Description Winona is seeking a full-time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role, you'll act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging issues for Winona's customers. - Answering patient inquiries about Winona’s products and services through text message, email, and phone calls. - Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. - Delivering information about Winona’s offerings. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. - Keeping records of patient interactions, processing patient accounts, and filing documents. - Assisting doctors with various requests to handle specific patient issues/questions. - Providing excellent service to both internal department teams as well as external customers. Qualifications - Strong customer service experience in a remote environment. - Excellent written and verbal English communication skills. - English proficiency must be at C1 or C2. - Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications, and other computer basics. - Experience with Slack, JustCall, Intercom, Stripe, Calendly, and Google Suite are a plus. - Ability to manage several work platforms at once. - Strong ability to manage time and work priorities with minimal direction. - Experience in the healthcare or medical field is a plus. - Must have a personal computer and reliable internet connection for remote work. - Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required. Benefits - Remote-first, work wherever you choose. - Unlimited paid time off. - Paid non-working holidays per country of residence. - Pro-rated 13th-month bonus in select regions. - Referral bonuses. - Financial support for online courses. - Fun and casual work environment. - Employee engagement activities and virtual gatherings.

Role Description Aetna LTC Inbound/Outbound Queue Associate is responsible for reviewing requests and entering service authorizations within 24 hours into associated applications. They are responsible for successfully sending service authorizations to providers and notifications to Case Managers. Qualifications - Must be fluent in English and Spanish - Must reside in Miami FL - 2+ Years of Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. - 2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.) - Strong and effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. Requirements - Motivational interviewing skills - Call Center experience - Managed Care experience - 1-4 years of experience in healthcare field or working in a medical office, hospital setting, case worker in community health setting Education - High School Diploma, G.E.D Benefits - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Pay Range The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Dutch Audio Generalist Evaluator Expert Type: Contract Compensation: $50/hour Location: Remote Duration: 3–6 months Role Responsibilities - Transcribe audio and video with precision in Dutch and English. Ensure adherence to multiple constraints and instructions. - Define and document evaluation standards for consumer audio contexts. Develop comprehensive rubrics and guidelines in Dutch and English. - Conduct model testing by running prompts and assessing outputs against expectations. - Support benchmarking and quality assurance. Collaborate in QA review processes to ensure high standards of rigor. - Maintain consistency and reliability before integration into official benchmarks. - Work independently and meet deadlines. Qualifications - Strong writing and critical thinking skills - Ability to work independently and meet deadlines - Fluent in Dutch and English - Able to work within GMT or PST working hours Application Process - Complete an AI-led interview (approximately 15 minutes) - If selected, you will be invited to work on the project Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. - Serves as a messenger and conveyor of faith, mission, and purpose. - Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry - Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. - Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. - May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to: - Family matters - Divorce - Serious illness - Care of aging parents - Death and grief recovery - Parenting - Financial situations that may include debt discussions, budgeting, and other life issues related to financial stress - Any other personal issues - Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. - May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. - May make jail visits to employees and immediate family members. - Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. - May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. - May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. - Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. - Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). - Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. - With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Qualifications - Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. - Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. - Spiritual maturity and commitment to a Christian lifestyle and to MCHAP's Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. - Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. - Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. - Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. - Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. - Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Requirements - Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.