• Build and sustain strong relationships with business leaders, process owners, and end users in a matrixed environment to ensure alignment between unit needs and system capabilities. • Develop a deep understanding of business processes, workflows, and challenges across assigned functional areas. • Perform complex data analysis to identify trends, issues, and opportunities, and translate findings into actionable recommendations. • Troubleshoot and resolve reporting issues, ensuring data accuracy, integrity, and consistency across systems and outputs. • Provide strategic guidance on reporting solutions, including selecting and designing tools such as Workday reports, Tableau dashboards, or other platforms to best meet business needs. • Translate complex business requirements into clear functional specifications for system configuration and development. • Partner with WEST teams and vendors to design, implement, test, and deploy enhancements. • Lead change management efforts, including impact assessment, communication strategies, and end-user training. • Facilitate workshops, requirement-gathering sessions, and user acceptance testing (UAT) to ensure solutions meet business expectations. • Monitor business process performance and adoption, proactively identifying and driving opportunities for improvement. • Collaborate with cross-functional teams to deliver sustainable, campus-wide solutions.

• Provide analytical, project management, and operational support to the Reimbursement & Chargemaster Departments • Support Medicaid supplemental and state directed payment programs, cost reporting activities, and broader reimbursement initiatives • Develop and maintain reporting tools, monitor key reimbursement metrics • Assist with audit preparation and regulatory documentation • Support budgeting and contractual analysis • Evaluate workflows, identify opportunities for process improvement • Serve as a liaison between Reimbursement, Managed Care, Revenue Cycle, Accounting, IT, and operational departments

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas. • Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support. • Be a knowledgeable bridge between clients, project managers, and technical staff to define, document, and share business requirements and expected impact. • Work with the client to develop business specs at the start of a technical project. • Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals. • Help verify that all requirements have been met by approving and validating test results.

Role Description This will be a contract to hire job, plan will be to hire them shortly after the 6 month mark. The desired salary is in the mid 80K's after they completed the contract. We are seeking a highly skilled Business Analyst with over 3 years of experience in Application Modernization to join our dynamic team. The position will play a critical role in the modernization of the Delivery Operations Information System (DOIS) for our client. The Business Analyst will support the DOIS modernization project for USPS by performing in-depth business analysis and deriving actionable insights to shape the development of DOIS 2.0. The individual will utilize AI tools like GitHub Copilot for requirements gathering and business rule extraction. We are excited to welcome a motivated Business Analyst who is passionate about creating exceptional user experiences and driving innovation in web development. Join us in shaping the future of our products and services through cutting-edge technology! How a Business Analyst Will Make an Impact - Conduct detailed business analysis to understand business needs, processes, and workflows related to the DOIS project. - Work closely with Product Owners, stakeholders, and technical teams to gather and define detailed functional and non-functional requirements. - Facilitate collaboration between business stakeholders and development teams by effectively managing user stories, backlog grooming, and acceptance criteria in alignment with Scrum/Agile principles, ensuring timely delivery of value-driven solutions. - Use AI tools such as GitHub Copilot to derive business rules from legacy code and translate them into user stories. - Develop and maintain comprehensive documentation including business requirements documents, process flows, and use case scenarios. - Assist in the preparation of project plans and timelines, ensuring alignment with business objectives and project goals. - Collaborate with development and testing teams to ensure requirements are understood and implemented correctly. - Conduct user acceptance testing and provide feedback to the development team. - Monitor project progress and make recommendations for improvements or adjustments as needed. - Ensure adherence to USPS’s AI strategy and governance, data security, and compliance requirements. Qualifications - Experience in a USPS environment or similar large-scale federal IT projects. - Experience with Version One Agile Lifecycle Management Tool. Requirements - Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. - This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $33.25 - $33.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 26, 2026.