• Serve as a scientific differentiator in the BioPharma market supporting client goals by directing them to solutions from JAX Mice, Clinical and Research Services. • Provide voice of customer feedback to diverse internal stakeholders to improve product and service offerings. • Work remotely but must be available for domestic and international travel up to 25% of the time. • Respond to basic, transactional pre- and post-purchase inquiries from Academic and BioPharma customers in a professional and efficient manner. • Demonstrate detailed understanding of the scientific basis of product and service offerings, troubleshooting orders or experiments, and liaising with internal stakeholders to resolve issues and provide voice of customer feedback. • Deliver educational presentations, virtually and traveling in person, about educational resources, products, and services available from JMCRS. This includes reading scientific literature and training from internal experts to speak authentically about the content and modifying it to suit the audience's needs. • Acquire technical sales skills and share responsibility in revenue generation. This includes keeping accurate records of customer's scientific needs and providing the sales team with appropriate contextual information about need, what solutions JMCRS might address this need, and the customer's role in seeking this information.

Role Description We are currently accepting resumes for Travel Consultants for our Global 24 Hour Emergency Desk. Excellent flex schedules and virtual positions available. The position requires: - Minimum of 5 years travel agency experience - Strong knowledge of Apollo / Travelport required - VIP and international experience required - Weekends and holidays required - Ability to work overnight shifts required Company Description Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more. For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business.

• Assist clients with travel inquiries and vacation planning • Provide customer service and support • Learn about cruises, resorts, hotels, tours, and destinations • Complete online training and supplier certifications • Build relationships with clients and provide travel recommendations • Utilize company-provided tools and resources

• Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc. • Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries • Work with Account Manager to identify the Clients need and education on leave concepts • Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections • Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times • Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days • Participate in client facing meetings along with Account Manager • Be the Operations subject matter expert regarding our processes • If client is put into a Save for Letter Audit, facilitate audit and provide results • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Create a white glove experience for the client • Provide innovative ideas that can support the ongoing growth of the Absence Department • Support Claims Operations