• Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc. • Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries • Work with Account Manager to identify the Clients need and education on leave concepts • Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections • Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times • Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days • Participate in client facing meetings along with Account Manager • Be the Operations subject matter expert regarding our processes • If client is put into a Save for Letter Audit, facilitate audit and provide results • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Create a white glove experience for the client • Provide innovative ideas that can support the ongoing growth of the Absence Department • Support Claims Operations

• Provide consulting services to the Marketing teams • Own the delivery of multi-channel data-driven campaigns • Provide proactive consulting and advice on best practice campaign design • Main liaison point between the Client and internal & external technical teams • Support the marketing automation platform from a technical and process perspective • Analyze data, design, implement and document technical solutions • Produce process documentation for stakeholders

• Conduct remote software onboarding and training engagements on all Omatic Software products • Develop expertise on Omatic products and remain well-versed on product features and functionality • Accurately assess customer requirements • Configure systems and provide testing support • Write and deliver professional documentation customized to the individual needs of each customer • Deliver engagements on time and within budget • Accurately track and report project hours, notes, and status within Omatic’s internal systems • Conduct internal software trainings • Assist Omatic Sales with selling Onboarding services

• Provide consulting services and implement the SGU GPL Billing module; • Negotiate processes, deadlines, task changes, training and project documentation with the client; • Assist in process mapping, deliver user training, and oversee all stages of the implementation, ensuring effective communication between the client and the involved team; • Participate in regular meetings to maintain continuous project alignment and prepare planned work roadmaps, optimizing activities; • Monitor schedules, control deadlines and deliverables, and perform post-implementation follow-up to ensure appropriate use of products and services; • Stay up to date with legal requirements that affect the product, assess their impact and promote necessary adjustments. Perform related activities as directed by leadership.