Title: Customer Banking Specialist Relief - Taree Location: Taree Australia time type: Part time job requisition id: REQ260483 Job Description: Customer Banking Specialist Relief - Taree Branch Please note: Rosters are predetermined, please ensure you can cover the below roster before applying - Permanent part time role - 30 hours per week - Monday - Friday 9.15am - 4.00pm - Relief role - In addition to supporting the Taree Branch, the successful applicant will also support the Forster & Gloucester Branches - reasonable travel required Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. See yourself in our team As a Customer Banking Specialist Relief in our Taree Branch, you will: - Deliver a seamless experience by responding to customers' transactional banking needs. - Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX. - Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services. - Assist with cash handling and ATM procedures. - Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking. - Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture. - Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice. - Handle enquiries, maintain accounts and process applications for credit products. - Problem-solve effectively, providing solutions while championing compliance and risk management practices We're interested in hearing from people who have: - A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position - A genuine interest in improving the financial wellbeing and lives of our customers - The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs - Excellent communication skills & willingness to contribute to a collaborative culture - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions With us, you'll help customers make the right financial decisions and achieve their dreams.

• Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email • Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines • Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention • De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values • Educate pet parents on the lifetime value of coverage to empower informed decision-making • Build authentic connections by tailoring your communication style to meet individual customer needs • Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows • Navigate multiple systems and tools to deliver seamless and efficient member experience • Prioritize and manage time effectively to provide exceptional customer service in a fast-paced contact center • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates • Take a pro-active, solution-oriented approach when facing technical challenges, such as identifying alternate ways to continue work while awaiting IT support • Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts • Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Role Description We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team. In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. - Serve as a strategic partner to clients across all facets of retention. - Articulate the logic behind recommendations clearly and convincingly. - Champion CTC’s retention philosophy and the systems that operationalize it. - Bring rigor and intentionality to every initiative. - Excel at tackling complex problems and take full ownership of results. Qualifications - At least 2 years of hands-on experience in email and SMS marketing. - A minimum of 2 years of experience in retention marketing. - A minimum of 2 years of hands-on experience using Klaviyo. Requirements - Be willing to put in the hard work required and be hungry enough to go through the kick-off. - Ability to take feedback and implement it fast. - Align with the team and contribute to the team called Brain Trust for Ideas across clients. - Manage, align & work with the team members of your pod. - Responsible for the execution of the Prophit system for your clients. - Combine data analysis and feedback from clients to develop strategic plans for the future. - Responsible for the implementation of CTC's Email and SMS best practices. - Ensure deliverables are on-brand 100% of the time. - Responsible for sending daily performance updates to the client. Benefits - First 30 days – $1.5K (Part-time transition phase). - Days 31–60 – $3K (Full-time start). - Days 61–90 – $4–5K + performance bonuses. - Growth, Transparency, and Fairness in Career Development. - Fully remote with the ability to pick your schedule.

Role Description The SES Specialist will provide technical advisory support to programme and operations teams, ensuring consistency with UNDP SES and related policies, integrating conflict sensitivity and fragility considerations, and contributing to improving the overall quality, accountability, and sustainability of programme delivery. Duties and Responsibilities - Provide technical advisory support on SES: - Application of UNDP Social and Environmental Standards (SES) across all UNDP Yemen projects. - Review and quality assurance of Social and Environmental Screening Procedures (SESP), Environmental and Social Management Plans (ESMPs), Environmental and Social Management Frameworks (ESMF), Stakeholder Engagement Plans (SEP), Labour Management Procedures (LMP), Gender Action Plans (GAP), and other SES-related instruments. - Support project teams in identifying, assessing, and managing environmental and social risks throughout the project lifecycle. - Strengthen SES compliance for donor-funded projects. - Provide technical support in integrating environmental and social safeguard requirements into procurement processes. - Conduct field monitoring missions to assess compliance with SES requirements. - Facilitate capacity building and knowledge sharing: - Provide hands-on guidance and capacity building to programme and project staff on SES policies, tools, and good practices. - Support PMSU in monitoring SES performance and contributing to corporate reporting and audits. - Contribute to continuous improvement of SES systems and processes within the Country Office. - Support the development and operationalisation of project-level Grievance Redress Mechanisms (GRMs) and CO-level Stakeholders Redress Mechanism (SRM). - Develop strategic partnerships: - Contribute to the harnessing of effective partnerships and lead the identification and onboarding process for implementing partners. - Cultivate and maintain strong relationships with stakeholders to support project objectives. - Make recommendations to the management team on activities with potential for scale-up and replicability. - Provide technical support to implementing partners and act as a liaison between UNDP and the partners. - Support resource mobilization efforts and project development. - Perform other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Qualifications - Advanced university degree (master's degree or equivalent) in Environmental Studies, Social Sciences, Development Studies, Environmental Management, or a related field. - A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration. Requirements - Minimum of 5 years (with master’s degree) or 7 years (with bachelor’s degree) of progressively responsible experience in social and environmental safeguards, risk management, or related areas. - Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems. - Advanced knowledge of spreadsheet and database packages. Desirable Criteria - Experience and strong understanding of UNDP SES or comparable international safeguards frameworks. - Experience working in fragile or conflict-affected contexts. - Experience with UNDP or UN agencies. - Familiarity with donor safeguard requirements (e.g., World Bank, bilateral donors). - Experience in designing and delivering capacity-building/training on environmental and social safeguards. Required Language(s) - Fluency in English required. - Working knowledge of Arabic is an asset. Professional Certificates - Relevant certifications in environmental or social safeguards are an asset. Equal opportunity As an equal opportunity employer, UNDP values diversity and encourages qualified applicants from all backgrounds to apply for roles in the organization. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination, and abuse of authority. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. Scam alert UNDP does not charge a fee at any stage of its recruitment process.