Title: Intake Specialist I (Hybrid / Denver, CO) Location: Denver, CO Job Description: FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado. This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center). The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care." This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center. Position Overview: - Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process - Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care - Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance - Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor - Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Every day you will: - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization - Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest - Adhere to HIPAA guidelines Our ideal candidate will possess: - Experience in managing a high volume of inbound and outbound calls - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience - Ability to articulate case statuses through detailed notes on salesforce - Ability to resolve issues over the telephone with eager clients comfortably - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues Nice-to-Haves: - 2+ years of relevant experience in a similar position is preferred - Bilingual in Spanish, or other languages desired - Salesforce proficiency Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!   At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD

• Answering inbound calls from ExactCare’s existing patient base • Assisting with general inquiries, making payments, and questions regarding claims • Handling patient concerns and overcoming objections • Ensuring all efforts are made to retain existing patients • Maintaining a consistently positive attitude and patient first approach • Maintaining current knowledge of products and services offered • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned.

Role Description The Social Specialist is a highly organized, detail-oriented team player with strong technical aptitude in paid social platforms namely, Facebook/Instagram (required), Twitter (required), Pinterest (Asset), Snapchat (Asset). Social Specialists are responsible for assisting the Social Supervisor or Manager in the creation and implementation of holistic social media plans for their brands. This individual will gather and analyze various amounts of marketing data for the clients and their competitors to determine their advertising and media needs and to ensure plans are properly executed and delivered. Plans typically include analysis and recommendations on targeting, geography, scheduling, support level, strategic executions and budget. In addition to managing the work of the Social Coordinators/Analysts they may supervise, Social Specialists have day-to-day client contact and work with their counterpart Strategy and Investment teams. Success requires strong analytical skills, good consumer understanding, creativity, skill in negotiation and very strong attention to detail. Responsibilities - Assists the Social Supervisor/Manager to develop social media plan recommendations for assigned clients that meet clients’ campaign goals and target audiences. - Maintains regular communication of brand and team status to Supervisor/Manager. - Develop a positive experience and relationship with clients, maintaining day-to-day communication and supporting client communications independently. - Executes social media campaigns, and purchasing social media from the different self-serve platforms and managed services. - Ensure that all projects assigned are executed to plan. - Manage, analyze and optimize social media placements during campaigns, including acquisition/conversion-focused initiatives where applicable. - Collaborates with web analysts to provide campaign reporting and ROI analysis. - Ensure that work produced with the highest level of quality and accuracy. - Sources, compiles and provides research materials when required. - Participates in assigned client meetings and presentations. - Pro-actively identifies project issues/problems, assists in issue/problem resolution and provides project updates. Qualifications - 1-2 years’ experience in social media planning and buying. - Facebook Blueprint and/or Certification an asset. - Knowledge in various social media platforms and best practices in organic and paid use. - Proficiency in Microsoft Office, with an advanced working knowledge of Excel. - Strong analytical skills. - Strong quantitative skills, including analytical abilities and math proficiency. - Ability to effectively utilize media research and reporting resources. - Excellent communication skills – written, verbal and presentation. - Strong negotiating skills. - Flawless attention to detail. - Project management, problem solving and organizational skills are essential. - Able to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure. Requirements - Salary range for this position is $45,000-$50,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. Benefits - Work Your World program enabling you to experience working from anywhere in Canada or overseas for up to 6 weeks a year. - Extended long weekends throughout the year with an additional day off each long weekend. - Wellness & Tech benefits to support what’s most important to you. - Birthday leave. - Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance. - Local and Global Mobility within the Publicis Groupe network.

Role Description We are seeking a proactive professional to join our team as an Academic Customer Success Manager (SMB), also known internally as a Customer Success Specialist. In this role, you will be responsible for building and maintaining strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience with our product. - Client Relationship Management: Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner. Uncover our full-serve customer needs through discovery calls, maintain partnerships with our high-spend clients and proactively promote ongoing engagement with end-users. - Strategic Account Management: Deliver value that delights our users to drive engagement, encourage annual subscription renewal, and identify revenue growth opportunities. - Client Onboarding: Provide personalized training to clients by delivering webinars specializing in science communication topics. - Be a BioRender Product Expert: Speak to new and existing users of our platform to showcase new features. - Act as an Interdepartmental Liaison: Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams. - Create BioRender Champions: Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities. Qualifications - Exceptional customer curiosity: You are genuinely interested in learning about the clients we serve, their goals, and their science communication pain points. - Strong organization and prioritization: You can use a compelling process to stay productive and prioritize based on our customers' and projects' changing needs. You are flexible, can quickly establish creative solutions to complex problems, and are not afraid of pivoting. - Flexible and adaptable: Comfortable in a dynamic and fast-paced environment, demonstrating resilience and flexibility in adapting to change and working through ambiguity. - A continuous improvement approach: You have a growth mindset, and you’re open to coaching and continuous feedback. - 1–2+ years of experience in customer success or account management. - Familiarity with key Customer Success metrics, including retention, expansion, and CSQLs. - Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities. - Strong communication, interpersonal, and attention-to-detail skills. - Excellent organizational abilities with the capability to manage and prioritize multiple projects. Requirements - Bonus points if you have: - A BSc or Master’s degree in Life Sciences, or relevant experience in science knowledge translation. - Experience hosting virtual webinars, workshops, or events. - Extensive experience working with industry customers, preferably in BioTech or Pharma sectors. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.