• Verantwortung für Workforce Management, Forecasting und Kapazitätsplanung im Bereich Client Engagement • Sicherstellung einer bedarfsgerechten Personalbesetzung bei schwankendem Anfragevolumen • Aufbau und Weiterentwicklung von Dashboards, Reports und KPI-Trackings für Team Leads und Management • Analyse von SLA-, Auslastungs-, Produktivitäts- und Qualitätskennzahlen zur operativen Steuerung • Identifikation von Trends, Engpässen und Optimierungspotenzialen sowie Ableitung konkreter Handlungsempfehlungen • Sparringspartner für Führungskräfte bei datenbasierten operativen und strategischen Entscheidungen

• Investigate escalated security alerts and incidents across endpoint, network, cloud, and identity environments. • Perform structured analysis to determine root cause, attack scope, lateral movement, and potential impact. • Support ransomware investigations by analysing attacker activity, credential abuse, persistence mechanisms, and malware behaviour. • Deobfuscate suspicious scripts, malware samples, and other indicators to identify malicious activity. • Conduct proactive threat hunts based on defined hypotheses and emerging threat intelligence. • Investigate suspicious authentication activity, privilege escalation, and identity misuse. • Perform investigations on both Windows and Linux systems, including log and process analysis. • Correlate data across multiple sources, including EDR, SIEM, cloud logs, and identity platforms. • Document investigative findings clearly and provide actionable remediation guidance to clients. • Collaborate with senior analysts during high-severity or complex incidents. • Contribute to detection tuning and improvement of response playbooks based on investigation outcomes. • Participate in a rotational schedule supporting a 24x7x365 MDR environment.

• Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary. • Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations. • Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity. • Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up. • Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information. • Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends. • Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches. • Identify and analyze current trends to develop preventative strategies. • Create and maintain digital records and files. • Prepare reports and enter cases into the internal case management system and escalates cases when appropriate. • Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. • Deliver a consistent, high level of service within our Serving More standards. • Other duties as assigned.

• Efectuezi analize de date complexe pentru a oferi suport companiei în dezvoltarea de produse și servicii noi și în implementarea proiectelor strategice de îmbunătățire a performanței interne, dar și în evaluarea calității datelor - identificarea problemelor și recomandarea de soluții de îmbunătățire • Asiguri evaluarea proactivă și identifici indicatorii de calitate a datelor pentru a menține cele mai înalte standarde de eficacitate, eficiență și calitate per ansamblu a datelor • Colaborezi cu alte echipe/persoane din cadrul companiei pentru dezvoltarea de cerințe cuprinzătoare pentru consolidarea datelor strategice ale companiei • Asiguri interpretarea de date, rezumate ale constatărilor, observații și transmiterea lor sub formă de prezentări/rapoarte, integrezi și asiguri relaționarea datelor din diferite sisteme IT • Identifici metodologiile de extragere a datelor și alinierea (maparea) acestora la cerințele diferitelor sisteme IT. • Asiguri transformarea cerințelor de date, atât interne cât și externe, într-un produs utilizabil cu rezultate acționabile care folosesc cele mai credibile și eficiente surse de date • Realizezi și alte sarcini care decurg în mod natural din rolul tău, adaptate la cunoștințele și abilitățile tale