Role Description Raytheon-Rafael Area Protection Systems (R2S) Joint Venture (JV) is seeking a proven, high performing Procurement Analyst to fill this key role supporting a dynamic and growing joint venture. This role will include activities supporting capture and execution of DCS and DoD contracts for the Iron Dome production as well as subcontracts in support of general operation of the business. The selected candidate will be responsible for ensuring compliance with government and company policies and procedures. The individual will carry out procurement processes, standards, and operational plans, including: - Prepare and issue request for proposals (RFP) to suppliers, follow-up to assure understanding - Review quotes, analyze results and determine negotiation plans/strategies - Address any exceptions to flow downs, specifications, quality notes or terms and conditions requirements - Formally document purchase orders including details of summary of award, source justification, price analysis methodology, negotiation strategy and summary, performance to budget/target, and risk assessment in accordance with all regulatory (FAR/DFAR) requirements - Perform routine post-award management activities including PO acknowledgement, delivery status, expedites, risk mitigation, receiving issues and invoice issues - Respond to customer inquiries about order status, changes, or cancellations to ensure customer satisfaction - Carry out activities associated with purchasing goods, materials, supplies, and services to ensure terms are in the organization’s best interest - Lead time maintenance as well as part/material obsolescence management - Publish material/sales forecast, manage supplier commitments, monitor forecast accuracy and work with suppliers to address any concerns in demand volume and timing - Manage inventory scheduling and delivery and make order adjustments with suppliers as necessary due to scheduling or availability changes - Expedite and elevate delivery issues as needed to ensure continuity of supply - Work with direct and cross-functional teams to ensure commitments are met - Perform all other position related duties as assigned or requested Qualifications - Bachelor’s degree in business administration or related field or a minimum of five years of experience - Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint), including document creation, data analysis, and presentations - Strong negotiation skills - The ability to obtain and maintain a U.S. government issued security clearance is required - U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Requirements - Bachelor’s Degree (Preferred) - Active Secret Clearance (Preferred) - IFS experience (Preferred) - Previous participation in USG audits – CSPR, MMAS (Preferred) - Experience with Supplier Sourcing and Development (Preferred) - Experience with TINA and Price Reasonableness development (Preferred) - Experience in a government contracting environment with DoD and non-DoD customers (Preferred) Benefits - Flexible scheduling (9/80 work schedule) - Competitive leave package with a holiday shutdown - Other competitive benefits Work Location Remote. Travel 20% mainly within the United States to Arlington, VA, Camden, AR, and R2S supplier offices. More Information This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website. Company Description R2S is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: We are seeking a Zendesk Solutions Analyst with strong business analysis skills to represent the Professional Services (PS) organization and drive how Zendesk supports PS intake and delivery workflows. This role serves as the primary Zendesk subject-matter expert for Professional Services, partnering with platform owners, IT, and business stakeholders. Zendesk is the core focus of this role. Exposure to adjacent systems (Salesforce, Certinia) is a plus but not required and can be learned on the job. The ideal candidate brings hands-on Zendesk configuration experience and the ability to translate business needs into scalable, well-governed solutions that align with enterprise standards. Responsibilities: Zendesk Configuration & Optimization • Serve as the Zendesk lead for Professional Services use cases • Configure and enhance workflows, including forms, fields, triggers, automations, SLAs, and reporting • Design solutions that support PS intake, triage, and delivery processes • Partner with platform owners to test and deploy changes in alignment with governance standards • Contribute to integrations using Zendesk APIs and apps as needed Business Analysis & Process Design • Act as the primary business analyst for Professional Services Zendesk use cases • Gather and document requirements; translate them into clear system designs • Develop a strong understanding of PS workflows (intake → triage → execution) • Identify opportunities to improve efficiency, data quality, and user experience Governance, Change & Security • Follow established systems governance, version control, and release management practices • Support change management activities, including impact analysis, testing, documentation, and user readiness • Ensure Zendesk changes adhere to security best practices, role-based access controls, and compliance standards • Maintain clear documentation for configurations, workflows, and process guidelines Collaboration & Enablement • Partner cross-functionally with IT and platform owners • Serve as a trusted advisor to Professional Services stakeholders • Help ensure Zendesk changes are aligned with broader enterprise architecture and roadmap Qualifications: Required • Strong hands-on experience with Zendesk administration and configuration • Experience building workflows using triggers, automations, forms, and reporting • Proven ability to gather requirements and translate business needs into system solutions • Experience supporting intake-driven or case management workflows • Understanding of change management and system governance practices • Strong communication and documentation skills Preferred Certifications • Zendesk Support Administrator certification and/or Zendesk Support Developer certification Nice to Have (Professional Experience) • Experience integrating Zendesk with Salesforce and/or Certinia • Familiarity with Professional Services or PSA tools • Experience working within shared platform ownership models What Success Looks Like • Zendesk effectively supports Professional Services workflows and intake • PS requirements are clearly translated into scalable, maintainable solutions • Stakeholders trust both the system and the process • Changes are delivered in a controlled, well-governed way • Continuous improvements drive better user experience and data quality It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

• Conduct deep-dive analyses to generate insights that inform content strategy, product experience, and growth initiatives • Design and operationalize frameworks and models that link user activity (content consumption, platform usage) to downstream subscriber lifecycle outcomes • Identify churn improvement opportunities and risk areas through proactive analysis • Translate complex analytical findings into clear, compelling narratives for executive leadership and cross-functional stakeholders • Deliver fast, ad-hoc analyses to address evolving business needs and priorities • Partner with our Research team to integrate qualitative knowledge with quantitative models and metrics • Partner closely with Data Engineering to design scalable pipelines, data models, and dashboards • Integrate AI-driven tools and automation into daily workflows to enhance efficiency, scale reporting, and unlock deeper performance insights

• Gestión y supervisión de agencias • Coordinar la operación diaria de las agencias externas de cobranza, asegurando alineación con los objetivos de recuperación y las políticas internas de Soluciones de Pago. • Monitoreo de SLAs y cumplimiento contractual • Hacer seguimiento de los indicadores de servicio acordados contractualmente, identificando desviaciones y activando planes de corrección oportunos. • Auditoría de calidad de gestión • Evaluar periódicamente la calidad de la gestión realizada por cada agencia, verificando el cumplimiento de protocolos de contacto, scripts y normativa de cobranza. • Diseño y calibración de incentivos • Participar en la definición y ajuste de esquemas de incentivos dinámicos para proveedores, alineando la estructura de pago al desempeño real de recuperación. • Reportería y análisis de rendimiento • Elaborar reportes periódicos de desempeño por agencia, segmento y cartera, con análisis de causas raíz de brechas y recomendaciones de mejora. • Coordinación regulatoria y control interno • Velar por el cumplimiento de la normativa CMF, la ley y los reglamentos de cobranzas y las políticas internas en toda la gestión de terceros, documentando hallazgos y manteniendo trazabilidad de auditorías. • Mejora continua, innovación y desarrollo de proveedores • Implementar planes de capacitación y mejora para las agencias, promoviendo la adopción de mejores prácticas de cobranza y atención al cliente. • Promover innovación y uso de tecnología, data, IA y omnicanalidad en las agencias.