Park National Bank

• Prepare and analyze department metrics and reporting to measure success and identify opportunities for improvement • Collaborate with applicable software stakeholders to identify needs and design efficient, effective solutions to improve the client experience • Maintain thorough understanding of internal trust operations business processes, internal and external customer needs, external competitive landscape, and industry technology trends • Develop and maintain operating procedures, internal user documentation, and internal user training and provide training and ongoing support to external end-users • Fulfill the role of business line coordinator for projects such as software releases, monitoring system upgrades and coordinating UAT testing • Provide support to ensure data is reconciled and issues resolved timely • Develop and maintain report templates • Oversee trust operations vendor relations and liaise with Park systems team to coordinate and resolve issues • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned

Role Description - Act as a subject matter expert, providing guidance and decision-making for appropriate valuation types & regulatory/policy requirements. - Gain and maintain an expertise understanding of Federal Appraisal Guidelines, obtaining interpretation from federal regulators when necessary. - Utilize independent judgement to evaluate and potentially waive specific requirements, taking into consideration the risk profile of each case, demonstrating the authority to make informed decisions on a situational basis. - Collaborate with the lending unit to provide clarification of Appraisal Regulations and PRK’s Commercial Real Estate Valuation Policy. - Manage workflow and assign Commercial appraisal job queue requests for all divisions. - Use Navigator and Director to support workflows within Collateral 360. - Create, maintain and execute training sessions and one-on-one coaching for commercial lending units. - Prepare SRF/RFP files for Commercial Review Appraisers to include proper files, information and data. - Interpret NPL (Non-Performing Loan) tracking data to advise lending units on the appropriate timing for property valuations. - Track status and request bids and valuations from commercial appraisers, vendors, etc. as requested by division commercial lending group. - Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. - Deliver a consistent, high level of service within our Serving More standards. - Other duties as assigned. Qualifications - High School diploma or equivalent required. - Bachelors degree in Business, Finance or Accounting preferred. - 2-4 years experience as an appraiser, commercial lender, credit analyst, auditor or position within the accounting or banking field required. Requirements - Typical office hours are M-F 8a-5p. This position is exempt and full-time. A minimum 40 hours is required per week. - This position is fully remote within our footprint. - Travel within the Park footprint may be expected. Physical Requirements - This position must be able to remain in a stationary position a minimum of 75% of the time. - Constantly operate a computer. - Be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.

Role Description - Act as a subject matter expert, providing guidance and decision-making for appropriate valuation types & regulatory/policy requirements. - Gain and maintain an expertise understanding of Federal Appraisal Guidelines obtaining interpretation from federal regulators when necessary. - Utilize independent judgement to evaluate and potentially waive specific requirements, taking into consideration the risk profile of each case, demonstrating the authority to make informed decisions on a situational basis. - Collaborate with the lending unit to provide clarification of Appraisal Regulations and PRK’s Commercial Real Estate Valuation Policy. - Manage workflow and assign Commercial appraisal job queue requests for all divisions. - Collaborate directly with department leaders to establish long- and short-term goals for the department. - Create, maintain and execute training sessions and one-on-one coaching for commercial lending units. - Prepare SRF/RFP files for Commercial Review Appraisers to include proper files, information and data. - Prepare, monitor and update corporate-wide “Approved Commercial Appraiser List.” - Review Residential Evaluation Reports as a support to Residential Review Appraiser. - Monitor and update OREO/NPL information on Problem Asset Reports and ITI system. - Monitor Environmental Queue; review environmental tasks/reports for environmental risk management. - Track status and request bids and valuations from commercial appraisers, vendors, etc. as requested by division commercial lending group. - Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. - Deliver a consistent, high level of service within our Serving More standards. - Other duties as assigned. Qualifications - High School diploma or equivalent required. - Bachelors degree in Business, Finance or Accounting preferred. - 2-4 years experience as an appraiser, commercial lender, credit analyst, auditor or position within the accounting or banking field required. Requirements - Typical office hours are M-F 8a-5p. This position is exempt and full-time. A minimum 40 hours is required per week. - This position is fully remote within our footprint. Travel Requirements - Travel within the Park footprint may be expected. Physical Requirements - This position must be able to remain in a stationary position a minimum of 75% of the time. - Constantly operate a computer. - Be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information. Competencies - Interpersonal/Customer Service Skills - Written and Verbal Communication - Ability to understand and follow directions - Adaptable to change - Basic Computer Skills - Organizational Skills/Detail Oriented - Analytical Thinking - Able to Multi-Task or Juggle Priorities - Problem/Situation Analysis - Technical Expertise - Ability to influence others - Ability to build collaborative relationships - Ability to develop or mentor others - Ability to work as part of a team

• Coordinate the development and ongoing support of risk and control documentation for multiple lines of business • Facilitate necessary risk assessment activities • Advise line of business leaders on the risk impacts of product, process, or regulatory changes • Coordinate issue management activities such as root cause analysis, action plan development, project management, and closure validation • Administer governance forums for the assigned lines of business • Ensure controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols • Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies • Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units • Coordinate with other Risk & Control team members for testing and program management activities • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations • Research and resolve business customer inquiries via Online Secure Messaging, email and telephone • Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently • Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group • Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved • Communicate process improvement, efficiency and customer service improvements ongoing to supervisor • Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions. • Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing. • Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience. • Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences. • Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions. • Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms. • Collaborate with vendor partners in optimizing their platforms for Park’s experience objectives. • Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities. • Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions. • Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction. • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. • Deliver a consistent, high level of service within our Serving More standards

• Manages employee relations, workforce development and readiness, retention and engagement activities • Collaborates with Line of Business Leaders and Talent Management teams • Assists with post-employment processes, including separation documentation