Role Description Estamos en búsqueda de Agente Bilingüe - Portugués que se encargará de: - Brindar información sobre los productos o servicios de la empresa. - Identificar las necesidades del cliente y lograr una retención efectiva. - Asegurar altos estándares de calidad, productividad y servicio. Qualifications - Manejo del idioma portugués intermedio/avanzado. - Bachiller. - Disponibilidad de tiempo completo. - 6 meses de experiencia en call center de ventas o retención. Requirements - Conocer a profundidad los productos o servicios de la campaña. - Brindar una asesoría objetiva y clara a los clientes. - Contactar a los clientes para cerrar ventas y/o retenciones. - Atender y promocionar los servicios asignados. - Reportar resultados a su supervisor. - Cumplir con normativas, manuales y procedimientos. Benefits - Salario: $2.587.000 + auxilio de transporte $249.095 + comisiones por retención. - Contrato: término indefinido. - Horario: Lunes a Domingo de 6:00 a.m. a 4:00 p.m. (Descansa 1 día semanal). - Tarifas especiales en gimnasios. - Descuentos en tiendas, restaurantes y servicios médicos. - Opciones de ahorro financiero y convenios educativos. - Ambiente laboral: Un lugar donde se valora tu bienestar y tu desarrollo profesional.

Title: Customer Banking Specialist Relief - Taree Location: Taree Australia time type: Part time job requisition id: REQ260483 Job Description: Customer Banking Specialist Relief - Taree Branch Please note: Rosters are predetermined, please ensure you can cover the below roster before applying - Permanent part time role - 30 hours per week - Monday - Friday 9.15am - 4.00pm - Relief role - In addition to supporting the Taree Branch, the successful applicant will also support the Forster & Gloucester Branches - reasonable travel required Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. See yourself in our team As a Customer Banking Specialist Relief in our Taree Branch, you will: - Deliver a seamless experience by responding to customers' transactional banking needs. - Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX. - Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services. - Assist with cash handling and ATM procedures. - Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking. - Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture. - Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice. - Handle enquiries, maintain accounts and process applications for credit products. - Problem-solve effectively, providing solutions while championing compliance and risk management practices We're interested in hearing from people who have: - A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position - A genuine interest in improving the financial wellbeing and lives of our customers - The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs - Excellent communication skills & willingness to contribute to a collaborative culture - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions With us, you'll help customers make the right financial decisions and achieve their dreams.

• Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email • Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines • Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention • De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values • Educate pet parents on the lifetime value of coverage to empower informed decision-making • Build authentic connections by tailoring your communication style to meet individual customer needs • Thrive in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows • Navigate multiple systems and tools to deliver seamless and efficient member experience • Prioritize and manage time effectively to provide exceptional customer service in a fast-paced contact center • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates • Take a pro-active, solution-oriented approach when facing technical challenges, such as identifying alternate ways to continue work while awaiting IT support • Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts • Engage in on camera video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture

Role Description We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team. In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. - Serve as a strategic partner to clients across all facets of retention. - Articulate the logic behind recommendations clearly and convincingly. - Champion CTC’s retention philosophy and the systems that operationalize it. - Bring rigor and intentionality to every initiative. - Excel at tackling complex problems and take full ownership of results. Qualifications - At least 2 years of hands-on experience in email and SMS marketing. - A minimum of 2 years of experience in retention marketing. - A minimum of 2 years of hands-on experience using Klaviyo. Requirements - Be willing to put in the hard work required and be hungry enough to go through the kick-off. - Ability to take feedback and implement it fast. - Align with the team and contribute to the team called Brain Trust for Ideas across clients. - Manage, align & work with the team members of your pod. - Responsible for the execution of the Prophit system for your clients. - Combine data analysis and feedback from clients to develop strategic plans for the future. - Responsible for the implementation of CTC's Email and SMS best practices. - Ensure deliverables are on-brand 100% of the time. - Responsible for sending daily performance updates to the client. Benefits - First 30 days – $1.5K (Part-time transition phase). - Days 31–60 – $3K (Full-time start). - Days 61–90 – $4–5K + performance bonuses. - Growth, Transparency, and Fairness in Career Development. - Fully remote with the ability to pick your schedule.