Ping Identity logo
Ping Identity

Identity Security for the Global Enterprise

Senior Manager, Technical Account Management

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

2 days ago

Salary

$160K - $190K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

Senior Manager, Technical Account Management

Ping Identity

• Lead and mentor a team of Technical Account Managers • Define the technical account management roadmap for our Elite accounts • Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments • Build strong, long-term relationships with key customer stakeholders • Act as a critical bridge between customers and Ping’s internal teams • Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks

Job Requirements

  • 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
  • 5+ years of direct people management experience overseeing technical, client-facing engineering teams.
  • Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
  • Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
  • Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
  • Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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