• Provide professional and timely email support to lender partners and internal agents • Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support • Train team members on department processes, tools, and best practices to ensure a consistent high level of performance • Conduct audits to ensure process accuracy, compliance, and data integrity • Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners • Contribute to special projects and strategic initiatives as assigned • Maintain detailed documentation of communications, issues, and resolutions • Proactively identify process improvements and contribute to operational efficiency • Foster positive and collaborative team dynamics across the department

Role Description ¿Tienes experiencia gestionando plataformas de formación online y coordinando planes formativos? Buscamos un/a profesional con experiencia en entornos LMS para incorporarse a un proyecto estable dentro del ámbito de formación digital y gestión del aprendizaje. - Administración y gestión de plataformas LMS. - Creación, configuración y mantenimiento de cursos formativos. - Gestión de calendarios, convocatorias e itinerarios de aprendizaje. - Configuración de reglas de inscripción, prerrequisitos y criterios de finalización. - Gestión y actualización de catálogos formativos. - Automatización de procesos relacionados con inscripciones, comunicaciones y seguimiento de usuarios. - Monitorización de la participación y asistencia de los alumnos. - Elaboración de informes y seguimiento de indicadores de actividad formativa. - Coordinación y ejecución de planes de formación para una importante entidad del sector bancario. - Interlocución con diferentes áreas implicadas en la gestión de la formación. Qualifications - Experiencia mínima de 2 años en coordinación, administración u oficina técnica de plataformas LMS. - Conocimiento y experiencia trabajando con plataformas como Moodle, Docebo, Cornerstone, Netex o similares. - Experiencia en gestión de planes formativos y seguimiento de acciones de formación. - Nivel de español mínimo B2. - Nivel de portugués profesional. Requirements - Experiencia en coordinación de formaciones presenciales (valorable). - Certificaciones oficiales en Moodle, Cornerstone (CSOD), Docebo o tecnologías relacionadas con e-learning (valorable). - Experiencia en proyectos de formación corporativa de gran volumen (valorable). Benefits - Proyecto de un año de duración. - Modalidad 100% remota. - Incorporación inmediata. - Contrato estable. - Participación en un entorno internacional y colaborativo. - Oportunidad de trabajar en iniciativas de formación para una entidad de referencia del sector financiero. Company Description Somos Seidor Gesein, una consultora de RRHH especializada en la selección de perfiles tecnológicos IT. ¿No nos conoces? Te animo a visitar nuestra página web y a seguirnos en LinkedIn para estar informado de todas nuestras novedades.

Role Description We're looking for a creative, thoughtful and organised Communications Graduate to help us tell people about Chayn's work and reach more survivors, supporters and partners. You'll work across our social media, newsletters, website, campaigns and organisational communications. Your brief includes: - Drafting and scheduling content for Chayn's social media channels - Writing and editing newsletters, blogs, website copy and campaign materials - Helping plan and deliver campaigns, resource launches and organisational announcements - Turning complex research and sensitive subjects into content that is accessible, engaging and easy to understand - Creating visual content and adapting existing templates and assets - Keeping our website, blog and resource pages accurate and up to date - Helping manage communications calendars, content trackers and digital assets - Engaging thoughtfully with our online community - Supporting our commercial partnerships efforts via LinkedIn and our newsletter - Monitoring social media, website and newsletter performance and helping us learn from the results - Researching relevant news, trends, awareness dates and conversations relating to gender-based violence, technology and survivor support - Supporting communications for events, partnerships, fundraising and organisational updates - Helping coordinate communications requests from across the Chayn team Your biggest challenge will be communicating about gender-based violence with care, ensuring our content is honest about harm without being sensationalist, and warm without becoming vague or patronising. Qualifications - Strong written English and the ability to communicate ideas clearly - A thoughtful and sensitive approach to writing about gender-based violence, trauma and survivor support - Good organisational skills and attention to detail - An interest in digital communications, storytelling and campaigning - The ability to research a subject and summarise what you find - Confidence using Google Workspace or similar digital tools - The ability to manage your time and work independently in a remote team - Openness to feedback and a willingness to learn - An understanding of intersectionality and systems of oppression - An affinity with Chayn's mission and organisational values Requirements - Experience creating social media posts, newsletters, blogs, videos or website content (desirable) - Experience gained through an internship, student project, volunteering, activism or paid work (desirable) - Familiarity with tools such as Canva, Mailchimp, Hootsuite, and Notion (desirable) - An understanding of digital accessibility or writing for different online audiences (desirable) - Basic experience using analytics to understand how content is performing (desirable) - Familiarity with SEO (desirable) - Experience working remotely or as part of an international or multicultural team (desirable) - Knowledge of another language (desirable) Benefits - Build a varied portfolio of published communications work - Learn how trauma-informed and survivor-centred principles shape communications in practice - Gain experience across campaigns, social media, newsletters, websites and digital analytics - Work alongside colleagues across programmes, survivor services, fundraising, research and operations - Develop your writing, editing, planning and content production skills - Learn how a small, international feminist organisation communicates with different audiences around the world Inclusion At Chayn, inclusion and accessibility are at the core of our work. We welcome applicants from all walks of life. We particularly encourage applications from those who grew up in the Global South or Majority World, people of colour, LGBTQ+ people, people with disabilities, and people who have experienced exclusion or marginalisation. If you have particular accessibility needs or require additional support, please contact us so we can think together about how to make the process easier for you.

• Develop, implement and manage our external communications in line with our organisational strategy and values. • Work closely in collaboration across directorates and initiatives, ensuring our messaging is aligned and effective. • Together with the Director Corporate and Strategic Communications and the Head of PR and Media, lead in periods of crisis communications with response plans and key messages. • Lead, guide and develop the communications team.