Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.
Lender Communication Specialist
Location
United States
Posted
2 days ago
Salary
$23 - $26 / hour
Seniority
Mid Level
Job Description
Lender Communication Specialist
Copart
• Provide professional and timely email support to lender partners and internal agents • Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support • Train team members on department processes, tools, and best practices to ensure a consistent high level of performance • Conduct audits to ensure process accuracy, compliance, and data integrity • Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners • Contribute to special projects and strategic initiatives as assigned • Maintain detailed documentation of communications, issues, and resolutions • Proactively identify process improvements and contribute to operational efficiency • Foster positive and collaborative team dynamics across the department
Job Requirements
- 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus)
- Exceptional written communication skills with a professional tone and attention to grammar
- Strong problem-solving skills and the ability to work independently and with a team are important
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
- High attention to detail and accuracy in all aspects of work
- Proficiency in using email platforms, spreadsheets, and other communication tools is important
- Comfortable presentation and speaking in team meetings and training sessions
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in creating reports, charts, and operational tools
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
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