• Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps. • Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions. • Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows. • Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings. • Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance. • Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.

• Coordinate operational activities that support both Commercial and Government software business. • Develop training materials, guides, and reference documents to support Commercial and Government processes. • Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows. • Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates. • Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books. • Partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution. • Collaborate with HR, Legal, and Operations to ensure resource-related requirements, such as site access, background checks, training, and certification mandates, are understood and incorporated into planning. • Monitor relevant regulations, policies, and guidance related to acquisitions, health IT, cybersecurity, and data protection, and communicate important updates to stakeholders. • Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements. • Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors. • Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross-functional partners. • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Role Description We are seeking an organized, detail-oriented, and analytical individual to support finance and operational processes across the company. This is an entry-level position. No prior experience in our industry, accounting, or specific systems is required. We provide extensive training and expect successful candidates to spend significant time learning company processes, workflows, and business operations. The ideal candidate enjoys learning, solving problems, and understanding how systems work. While the role involves established procedures and recurring responsibilities, success comes from understanding how those tasks fit into larger workflows and business processes. This is not a passive data-entry position. Attention to detail, curiosity, and a willingness to investigate issues and ask questions are critical to long-term success. This is not a traditional accounting role. While the position supports finance operations, the majority of the work involves: - Learning complex workflows - Troubleshooting issues - Investigating discrepancies - Supporting internal systems - Helping maintain critical operational processes Responsibilities - Support accounts payable, billing, and finance-related operational workflows - Maintain internal trackers, reports, and documentation - Review data for accuracy, identify discrepancies, and investigate unexpected results - Verify information across multiple systems and sources - Assist with reporting, reconciliations, and financial operations - Learn and reliably execute established workflows and procedures - Communicate questions, findings, and potential concerns proactively - Escalate issues when information cannot be confidently validated - Serve as a dependable backup resource for critical business processes What We Expect - You are not expected to know everything on day one. We will teach company-specific processes, workflows, systems, and business operations. - Successful candidates should expect significant guidance and support during the learning process. - What matters most is the ability to absorb new information, retain knowledge, connect concepts, and steadily build independence over time. - The ideal candidate is comfortable asking questions, applying feedback, and taking ownership of responsibilities as their understanding grows. Qualifications - Strong attention to detail and organizational skills - Demonstrated analytical and problem-solving ability - Curiosity and willingness to understand how processes work - Ability to learn new concepts and systems effectively - Strong sense of ownership and accountability - Ability to work independently and manage priorities effectively - Comfort working with data and structured information - Willingness to investigate inconsistencies and seek clarification before proceeding when something does not appear correct - Strong computer literacy and comfort learning new software and systems - Demonstrates sound judgment regarding uncertainty and is comfortable distinguishing between verified information, assumptions, and unresolved questions Strongly Preferred - Experience with analytical coursework, programming, quantitative problem solving, data analysis, spreadsheets, research, or other environments that require logical reasoning - Ability to follow how inputs affect outputs within a process or system - Comfort understanding basic logical conditions and decision-making structures - Ability to investigate unexpected results, identify potential root causes, and reason through possible explanations - Ability to escalate questions when information cannot be confidently validated - Adaptability and willingness to learn unfamiliar tools, systems, and processes - Comfort working through ambiguity and identifying potential issues before they become larger problems Examples may include experience with: - Python - MATLAB - SQL - Statistics or data analysis coursework - Spreadsheet formulas - Engineering or quantitative modeling - Research projects - Other analytical or technical problem-solving environments Educational Background - Candidates from analytically rigorous disciplines may be particularly well-suited for this role, including: - Mathematics - Statistics - Computer Science - Engineering - Physics - Information Systems - Analytics - Other quantitative or analytical disciplines - Accounting, finance, and other business-related backgrounds are welcome; however, success in this role is driven more by analytical reasoning, learning ability, and systems thinking than by prior accounting knowledge alone. - Equivalent experience demonstrating strong analytical aptitude will also be considered. Who Succeeds in This Role Successful candidates tend to enjoy learning and developing a deeper understanding of how systems and processes work. They are naturally curious and often ask questions such as: - Why did this happen? - What caused this result? - Is this expected? - What information should I verify before moving forward? - Does this make sense based on what I know? Successful candidates are comfortable working through uncertainty. When they encounter information that appears inconsistent, incomplete, or unexpected, their instinct is to investigate, ask questions, and seek understanding before moving forward. They are comfortable saying “I don’t know” when information has not been verified and are motivated to seek evidence before drawing conclusions. They do not need to know every answer immediately. However, they are motivated to understand why something happened, what caused a result, and whether additional verification is needed. Strong performers in this role tend to view unfamiliar systems and processes as learning opportunities rather than obstacles. They are adaptable, curious, and willing to work through complexity rather than avoid it. The ideal candidate does not need to know every answer immediately. Instead, they are motivated by learning, retain information well, ask thoughtful questions, and enjoy building understanding over time. Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants during the hiring process, consistent with applicable law.

Role Description We are seeking a high-energy, business-minded, and analytically driven Manager/Director of Legal Operations & Commercial Finance to act as the "operational backbone" of our legal and revenue-generating teams. In this hybrid role, you will bridge the gap between Legal, Sales, and Finance, ensuring legal systems and commercial deal structures are efficient, compliant, and scalable. You will own the legal tech stack, manage outside counsel, streamline contract workflows, and provide critical data to drive smarter business decisions. This job combines the strategic, vendor-management, and tech-enablement aspects of Legal Operations with the contracting, revenue recognition, and spend analysis aspects of Commercial Deal Finance Operations. This role will oversee the end-to-end lifecycle of commercial agreements—from initial deal structuring and pricing analysis to final signature. This role will also be responsible for optimizing the Legal & Compliance functions of day-to-day operations by standardizing & improving processes, enhancing operational efficiency, and monitoring departmental key metrics. This requires a unique blend of legal structural knowledge, financial modeling expertise, and process optimization skills. The ideal candidate is a detail-oriented, strategic, tech-savvy, and analytically minded leader who collaborates with Leadership to enable sound commercial decision-making and broader business success. Qualifications - 5+ years of experience in Legal Operations, Commercial Finance Operations, Sales Operations, or a similar in-house role, ideally in a fast-paced technology company. - BS/BA in Finance, Business, or Accounting. - Deep expertise in P&L analysis, budgeting, and financial modeling. - Ability to translate complex "legalese" into clear business cases for executive leadership. - Proven ability to translate legal and financial complexity for cross-functional stakeholders. - Strong experience with CLM systems (e.g., Ironclad), eBilling tools, and advanced Excel/Google Sheets modeling skills. - Deep understanding of SaaS contracting, revenue recognition standards, and vendor management. Requirements - Act as a "translator" between the legal team and Sales/Finance, accelerating contract review times and minimizing revenue roadblocks. - Collaborate with Sales/Finance to structure commercial deals, ensuring legal terms align with financial objectives, revenue recognition rules, and risk tolerance. - Develop predictive modeling and scenario planning to support strategic decision-making for complex multi-year deals or departmental growth. - Facilitate negotiations on commercial agreements (sales and vendor) and manage contracting standards and approval matrices. - Own and optimize the CLM system to ensure scalable, efficient documentation and clear visibility into deal statuses. - Build and maintain negotiation playbooks and template repositories to ensure consistency across all commercial transactions. - Implement, manage, and optimize the Legal tech stack, including Contract Lifecycle Management (CLM), e-billing, and matter management systems (e.g., Tropic, DocuSign). - Design and implement scalable, automated contracting processes (NDAs, MSAs, SaaS agreements) to enable self-service for Sales/Finance teams. - Maintain a centralized repository of contract templates, playbooks, and standardized legal language to ensure consistency. - Oversee law firm relationships, billing compliance, and fee structures to control external costs. - Design dashboards to track key performance indicators (KPIs) such as contract turnaround times, legal spend by matter type, and deal velocity. - Act as the central point of contact between Legal, Finance, Sales, and IT to align legal workflows with broader company goals. - Identify opportunities to automate manual tasks through AI or process redesign to improve departmental productivity. - Develop dashboards to track Key Performance Indicators (KPIs) such as contract turnaround times, spend by matter type, and law firm performance. - Provide CFO with actionable insights on contractual bottlenecks, legal spend risks, and operational inefficiencies. Benefits - Medical (HSA available) - Dental - Vision - Short-term & long-term disability (company-paid) - Life & AD&D (company-paid) - 401K with company match - 10 paid holidays, quarterly company closure dates, + holiday week company closure - Flexible time off policy - Work from home - 6 weeks paid parental leave - Salary range: $150k-$180k