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Senior Manager, Customer Enablement
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Customer Enablement
Toptal
• Equip revenue-generating teams with knowledge, skills, tools, and processes • Design, execute, and continuously improve scalable enablement programs • Partner with executive leadership to translate business priorities into scalable enablement initiatives • Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes • Develop enablement roadmaps aligned with company objectives and sales priorities • Identify enablement gaps through performance data, stakeholder feedback, and sales insights • Own end-to-end enablement programs from planning through execution and reinforcement • Build comprehensive enablement plans with clear objectives, timelines, and success metrics • Design and deliver engaging instructor-led, self-paced, and live training • Develop playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools • Facilitate workshops, webinars, office hours, and reinforcement sessions • Measure program effectiveness through adoption, engagement, behavior change, and business impact • Collect qualitative and quantitative feedback from stakeholders and learners • Share program impact with leadership through clear reporting and recommendations • Build trusted relationships with Sales Leadership and cross-functional teams • Consult with stakeholders to understand business needs and recommend enablement solutions
Job Requirements
- Bachelor’s degree is required
- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role
- Experience in building training programs and supporting sales organizations
- Experience in learning management systems and sales tools
- Strong project management and stakeholder management skills
- Strong communication skills for effective verbal and written communication
- Experience in change management, enablement methodologies, and tools
- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls
- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable - This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
- Trusted Business Partner - You must be relationship-driven.
- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
- Fun - You don’t take yourself too seriously, and you have a sense of humor.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
Benefits
- Participation in a 401(k) retirement plan
- Medical, dental, and vision health insurance plans
- Basic life insurance coverage
- Short-term and long-term disability coverage
- Access to flexible spending, dependent care, and health savings accounts
- Access to telehealth virtual doctors
- Employee assistance program
- Flexible paid time off
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