• Eigenständige Testautomatisierung unserer digitalen Produkte • Erstellung und Pflege von Testkonzepten, Testspezifikationen und Testfällen • Aktive Rolle im Freigabeprozess für Software-Updates oder Features • Fehlermanagement: Fehler erkennen und dokumentieren • Enge Zusammenarbeit mit Entwickler:innen und Support-Kollegen

Role Description We are seeking a detail-oriented Medical Quality Assurance Specialist to support quality and compliance initiatives within a fast-paced, regulated environment. This role is responsible for reviewing work outputs, ensuring adherence to established standards, and driving continuous process improvements. The ideal candidate is highly analytical, organized, and thrives in a collaborative setting while maintaining a strong focus on accuracy and compliance. - Conduct quality reviews of case work, reports, and documentation to ensure accuracy, completeness, and compliance with client standards - Identify trends, errors, and process gaps; recommend and implement corrective actions - Monitor production metrics and turnaround times to ensure service level expectations are met - Ensure adherence to federal, state, and regulatory requirements - Maintain detailed quality assurance records, audit logs, and reporting documentation - Investigate quality issues and partner with internal teams to resolve discrepancies - Provide feedback and coaching to staff to improve performance and quality outcomes - Assist with onboarding and training new team members on quality standards and processes - Support documentation preparation for audits, regulatory reviews, and compliance initiatives - Collaborate cross-functionally with operations and stakeholders to enhance quality processes Qualifications - 2+ years of experience in an administrative healthcare position (Patient access, insurance verification, medical assistant, etc.) - Strong attention to detail and analytical mindset - Excellent written and verbal communication skills - Ability to manage multiple priorities in a fast-paced environment - Experience working with data tracking, reporting, or audit processes - Proficiency in Microsoft Office or similar tools Requirements - Experience in healthcare, insurance, or regulated environments - Familiarity with compliance standards and regulatory requirements - Experience reviewing case files, audits, or documentation workflows Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Role Description Join Our Team as a Clinical Quality Assurance Coordinator! 🌟 Are you passionate about healthcare quality and compliance? Do you thrive in a detail-oriented environment where your work directly impacts patient care and regulatory excellence? If so, we want to hear from you! In this pivotal role, you’ll ensure that our peer review reports meet the highest standards of quality, accuracy, and compliance with client contracts, regulatory guidelines, and federal/state mandates. What You’ll Do: - Conduct thorough quality assurance reviews of peer review reports, correspondence, and supplemental materials. - Ensure all recommendations are evidence-based, clearly articulated, and supported by current clinical references. - Verify compliance with client instructions, state mandates, and federal ERISA regulations. - Confirm that appropriate board-certified specialists have reviewed each case. - Identify inconsistencies and collaborate with peer reviewers to resolve them. - Support the resolution of client complaints and quality concerns. - Provide insights to management on consultant performance and compliance. - Promote efficient use of company resources and uphold professional standards. - Participate in ongoing training and development opportunities. Qualifications - 5+ years of RN or LPN experience - A keen eye for detail and a commitment to excellence. This role requires heavy professional writing skills - Ability to work independently and collaboratively in a fast-paced environment. - Behavioral Health experience is a plus! Requirements Shifts: - Team C: Wednesday-Saturday (4, 10 hour shifts) Assigned a shift between 6am-7pm CST - Team B: Tue-Fri (4, 10/hr days) Assigned a shift between 6am-7pm CST - Flex Team: Mon-Fri and Rotating Weekends (5, 8/hr days) 8:30am-5pm CST Benefits The pay range for this position is $26.50 - $28.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Dallas, TX. This is a fully remote position. This position is anticipated to close on Jul 3, 2026.

Role Description The Quality Assistance1 role supports the operational quality and documentation management of clinical trials across CDC and adjacent affiliate countries. This position ensures compliance with regulatory requirements, SOPs, and internal processes while supporting effective trial execution, quality oversight, and coordination across cross-functional teams. What You Will Do: - Trial Documentation & eTMF Management: - Oversee clinical trial documentation, including CTA packages for Health Authority (HA) and Ethics Committee (EC) submissions. - Maintain and ensure compliance of the electronic Trial Master File (eTMF), including timely uploads, quality checks, and archiving at study closeout. - Support investigator TMF setup and documentation completeness. - Quality Oversight & Compliance: - Perform compliance checks and process reviews across clinical study activities (e.g., regulatory, feasibility, study start-up, contracts, and trial management). - Ensure adherence to SOPs, local procedures, and regulatory requirements. - Document findings and track follow-up actions to closure. - SOP Deviations Management: - Review and follow up on SOP deviations to ensure accuracy, completeness, and timely resolution. - Act as system owner for cross-study or multi-site deviations. - Coordinate stakeholders, track actions, and support deviation trending and reporting. - Quality Metrics & Reporting: - Support collection, consolidation, and tracking of quality metrics. - Maintain organized documentation and contribute to dashboards and internal reports. - Clinical Trial Operations Support: - Assist with trial-related payments and invoice processing. - Support local safety reporting activities. - Provide administrative and system support (e.g., super user tasks as applicable). - Training & Team Coordination: - Maintain training guides and training matrices, ensuring alignment with role requirements. - Track training completion and identify gaps. - Coordinate team meetings and support knowledge sharing across the team. - Cross-functional Collaboration: - Partner with CDC, local clinical teams, and other stakeholders to ensure successful trial planning and execution. - Drive consistency in processes and eTMF handling across affiliate countries. Qualifications - Less than 2 years of relevant experience in clinical operations, quality support, or similar roles. - Basic understanding of clinical trial processes, documentation, and regulatory requirements. - Familiarity with eTMF systems, SOPs, and quality/compliance practices is an advantage. - Strong organizational skills and attention to detail, with the ability to manage multiple tasks. - Good communication and coordination skills, with a collaborative approach to cross-functional work. - Ability to track, document, and follow up on activities in a structured and timely manner. - Proficiency in administrative tools and systems (e.g., document management, tracking systems). Requirements - Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Benefits - Competitive base salary and performance related incentives. - Health and wellbeing programmes including medical, dental, and vision coverage where applicable. - Retirement and pension plans. - Life assurance and disability coverage. - Employee assistance programmes and wellbeing resources. - Learning and development opportunities through structured training and career pathways. - Benefits may vary depending on role and location. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request.