• Lead the development and execution of integrated communications programs • Translate complex, technical, and scientific concepts into clear narratives • Elevate executive and subject-matter expert visibility • Develop messaging frameworks, narrative platforms, and editorial content • Provide strategic communications counsel and support to senior leaders • Partner closely with creative, digital, media relations, and communications teams • Lead and support enterprise and change communications initiatives • Track, analyze, and report on communications performance metrics • Contribute to department-specific and cross-functional initiatives

Role Description Supports the CVO’s application process, credentialing verification, expirable management and ongoing monitoring work for contracted healthcare organizations. Ensures clients and providers have a positive experience by providing quality service and communication. Key Responsibilities - Coordinates provider application and primary source verification process using CVO credentialing platform. - Manages provider application process including sending electronic applications to providers per client requests, evaluating the received application for completeness, resolving incomplete application information, accepting information into credentialing platform following CVO policies and procedures. - Communicates with applicants and designated administrative support to resolve application requirements and incomplete data in a professional manner. - Manages primary source verifications for provider applications including ensuring the verification of credentialing information from the provider’s application is correct and from primary sources, tracking fees for verifications, following up on non-received verifications needed to close files, and tracks information following CVO policies and procedures. - Communicates professionally with applicants, designated administrative support and primary source organizations on verification discrepancies, information needs and requirements. - Manages ongoing expirables for providers primary state license, board certification, DEA/CDS and malpractice insurance for contracted clients. - Manages ongoing monitoring of sanctions for contracted clients for state licenses, Medicare and Medicaid and Medicare Opt-Out. Provides a monthly report of outcomes. - Stays informed on all client criteria requirements to ensure requirements are applied to files through the application and verification process. - Communicates with providers and client questions and concerns regarding a variety of issues related to the processing of credentialing applications. - Tracks and obtains fee verifications; follows department policies and procedures standards for check requests and credit card usage. - Supports the billing process for verification services. - Maintains and updates the database reference tables in accordance with internal policies and procedures with current contact information following data standardization protocols. - Maintains own professional growth through participation in seminars, conferences, in-service programs and self-directed learning activities. - Contributes to the team efficiency by providing support both operationally and administratively. - Assists with special projects and tasks as requested. Qualifications - Associate’s degree preferred. In lieu of education requirement, previous work history and years of experience may be considered. - 1-3 years job related experience, preferably in a provider credentialing environment, a provider network or medical group. - General knowledge and understanding of healthcare regulatory agencies NCQA, JC and AAAHC. - General knowledge of credentialing requirements as related to medical providers. - General knowledge of the health care industry including hospital settings, physician practices, surgery centers and managed care organizations. - Knowledge and experience in Microsoft Office applications. Requirements - Computer proficiency and accuracy in data entry. - Ability to organize and prioritize work and manage multiple priorities. - Ability to work in a fast-paced environment. - Applies data integrity standards to the entry of application information. - Excellent attention to detail. - Excellent organizational, analytical, and both oral and written communication skills. - Competent in Microsoft Office, Teams, Word, Excel and Outlook. - Strong written and verbal communication skills and competence to communicate effectively to internal and external customers. - Sound judgment and decision-making skills. - Understands and applies department policies and procedures associated with medical credentialing. - Focuses on customer satisfaction; identifies opportunities for creating efficiencies or improvements. - Dependable and a strong work ethic. - Must be able to work well independently and exercise independent judgment. - This position is primarily sedentary in a normal office environment. - Extensive computer usage and use of the phone. - Could lift up to 20 lbs. Benefits - Medical, Dental and Vision insurance. - Paid Time Off. - Parental Leave. - 401k and Roth. - Flexible Spending Account. - Health Savings Account. - Life Insurance. - Short- and Long-Term Disability. - Medical Bridge Insurance. - Critical Illness Insurance. - Accident Insurance. - Identity Protection. - Legal Protection. - Pet Insurance. - Employee Assistance Program. - Fitness Reimbursement.

Role Description We are searching for the best talent for Senior Coordinator, Orthopedics. - Responsible for specialized and complex order processing as assigned, including coordinating shipping and delivery of product. - Collaborate with distribution center and transportation to meet customer requirements while optimizing for cost of service. - Provide support to team members on customer escalations and lead root cause analysis of issues when needed. - Provide formal helpline support to associates, including answering helpline calls, addressing inquiries, and escalating issues to the Quality and Training team. - Think and communicate cross-functionally to investigate, research, and resolve all escalations promptly and accurately. - Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management. - Provide coverage during operational customer service hours and may need to provide after-hours coverage for Customer Support Services. - Initiate the return goods process, issuing the call tag and partnering with the appropriate returns team to resolve customer issues. - Suggest and lead continuous improvement projects, continually expand skillset, and follow industry trends. - Attend/Initiate internal meetings as required. - Perform all other duties as assigned. Qualifications - At least High School Graduate. - 3 or more years of customer focus. - College degree highly desirable. - Excellent organizational, verbal, and written communication skills. - Works independently. - Serves as subject matter expert within functional area. - Solid problem solving and analytical experience. - Prior working experience in a real-time environment, managing competing priorities and deadlines. - Strong analytical and problem-solving skills; working knowledge of Lean methodology and/or certification preferred. - Demonstrated leadership and ability to develop and maintain effective business partnerships. - Proficiency in MS Office applications, ERP systems, and Internet navigation. - Ability to utilize specialized software and customized programs to meet business needs. - Business knowledge of other functional areas such as Sales & Marketing, E-Commerce, and Finance. Requirements - Accurately and timely capture information from customer inquiries. - Maintain detailed records in compliance with applicable regulatory bodies (GMP, SOX, DEA, FDA, PWC, CAPA, safety, and environmental requirements). - Adhere to quality controls process and service quality guidelines. - Responsible for reconciling, validating, entering, and editing Specialty orders in compliance with all applicable laws and regulations. - Maintain and update SOP and processes as requested. - Complete all trainings within specified due dates. - Pass the “Train the Trainer” summit course to be a qualified trainer. - Process requests for deviations utilizing the appropriate systems and notify stakeholders. - Participate in and lead preliminary investigations for CSS generated deviations. - Identify and alert appropriate teams upon awareness of altered shipment, potential fraud, medical event, complaint, or other defined escalations. Benefits - Base pay range: $55,000.00 - $88,550.00. - Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). - Eligible for the Company’s long-term incentive program. - Vacation: 120 hours per calendar year. - Sick time: 40 hours per calendar year (48 hours for Colorado residents; 56 hours for Washington residents). - Holiday pay, including Floating Holidays: 13 days per calendar year. - Work, Personal and Family Time: up to 40 hours per calendar year. - Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child. - Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. - Caregiver Leave: 80 hours in a 52-week rolling period. - Volunteer Leave: 32 hours per calendar year. - Military Spouse Time-Off: 80 hours per calendar year.

• Provide dedicated leadership and coordination of incident, media, regulatory and stakeholder communications. • Manage high-risk situations with speed, clarity and control. • Develop consistent, well-judged communications that protect the organisation’s reputation. • Lead communications support for Taskforce (Lanark) activity and related developments. • Support management of sensitive and high-profile issues. • Coordinate messaging across multiple stakeholders. • Maintain clear records and oversight of communications activity across incidents and issues.