We make online growth easy for restaurants.
Senior Software Engineer, Guest Lifecycle & Loyalty
Location
United States
Posted
1 day ago
Salary
$190K - $220K / year
Seniority
Senior
Job Description
Senior Software Engineer, Guest Lifecycle & Loyalty
Owner.com
• Own high-impact lifecycle initiatives end-to-end (from ambiguous goal → design → build → launch → iteration), spanning guest journeys like activation, reactivation, graduation, and loyalty. • Build reliable messaging and data pipelines that power campaign execution (segmentation, scheduling, send-time optimization) across email/SMS/push at scale. • Raise the bar on deliverability and compliance (domain warmup, provider policies, Twilio registration, throttling/guardrails), ensuring we can send safely while maximizing reach and performance. • Establish an experimentation + measurement loop for lifecycle: holdouts, incremental lift, attribution quality, and analytics instrumentation that product and marketing can trust. • Improve platform observability and operational excellence with SLOs, dashboards, alerting, and incident-ready runbooks for business-critical pipelines. • Ship AI-assisted capabilities that make lifecycle marketing more autonomous (e.g., smarter targeting, creative generation, and adaptive campaign optimization), with a bias toward production-ready systems. • Multiply the team through technical leadership: set engineering standards, review designs, mentor engineers, and partner cross-functionally with Product, Data, Marketing, and other GPV Growth teams.
Job Requirements
- Strong technical leadership and action bias.
- Proven ability to drive multi-quarter, cross-functional initiatives from problem framing through measurable outcomes.
- AI-leaning builder.
- Hands-on experience shipping AI-assisted features or platform capabilities (LLMs, embeddings, ranking, or ML-adjacent systems), and a pragmatic approach to evaluation, safety, and iteration.
- Strong end-to-end ownership.
- Ability to take projects from vague problem statements through design, implementation, and production support.
- Product-oriented engineering judgment.
- Able to make tradeoffs that balance speed, quality, and long-term platform leverage in a fast-moving environment.
- Strong communication and collaboration.
- Ability to align stakeholders and influence decisions across teams without authority.
- Data & experimentation rigor.
- Comfort defining success metrics, running controlled experiments/holdouts, and debugging performance changes across complex funnels.
Benefits
- comprehensive health coverage
- work from anywhere (remote-first workplace)
- unlimited PTO
- plus extra fun perks!
Related Guides
Related Job Pages
More Full-stack Engineer Jobs
Senior Software Engineer – Full Stack
AphexThe fastest way for construction delivery teams to plan together.
• Build and scale backend services that power real-time collaboration for teams on billion-pound projects • Architect solutions for complex data synchronisation challenges between multiple construction planning systems • Create elegant frontend experiences using React and TypeScript that make complex workflows feel simple • Design and implement WebSocket-based features for live updates across distributed construction teams • Optimise performance for applications handling massive project datasets • Contribute to our serverless infrastructure and event-driven architecture • Participate in code reviews and help elevate engineering standards across the team • Collaborate asynchronously with our global team while predominantly overlapping with PH timezone colleagues
Staff Product Engineer – Certification
LegitScriptMaking the internet and payment ecosystems safer and more transparent — now and for future generations.
• Own the architecture, scalability, and reliability of the certification platform • Own the quality and technical realization of the certification product experience • Shape the roadmap in partnership with the Certification Innovation Manager and the Director of Certification Strategy • Work directly with the merchants and advertisers who use the portal • Establish and enforce Salesforce engineering governance • Define architectural standards • Lead modernization while maintaining operational continuity • Own security and reliability for an externally facing portal • Design and own integrations between the certification platform and LegitScript’s broader CRM, APIs, and third-party systems • Foster improvements to the Certification Console and internal Salesforce tools
• Implement and maintain WebExtensions APIs and Addon Management, balancing power, safety, and performance, as well as user interfaces in Firefox. • Debug and fix issues affecting extensions in Firefox. • Collaborate with product managers, QA, and the AMO engineering team to deliver features end-to-end. • Contribute to Mozilla-owned extensions and system add-ons. • Participate in open source workflows: code reviews, pull requests, and discussions in Bugzilla/GitHub. • Support extension developers by helping diagnose issues and improving tooling/documentation.
• Own the hard problems end to end • Debug the agents and the prompts • Build so it doesn't happen twice • Close the loop to Product • Raise the team's floor • Know where your scope ends
