Outreach logo
Outreach

Close the Sales Execution Gap

Senior Technical Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$115K - $135K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Senior Technical Consultant

Outreach

• Manage and execute on implementations & projects for customers • Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality • Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders • Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion • Distill information from a variety of sources to inform complex configuration setup • Explore all relevant client processes to build successful integrations • Support the adoption of AI-enabled workflows • Collaborate with client technical experts to establish a thorough configuration testing plan

Job Requirements

  • Experienced Technical Consultant - you have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role
  • Technical Aptitude - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
  • Consultant & Trusted Advisor - You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
  • Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
  • Exceptional Communication Skills - You have Experience in successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders
  • Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
  • Exposure to AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with ability to configure, enable, or support AI functionality
  • Familiarity with front-end and back-end development technologies
  • Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
  • Track record of leading with optimism to help others persevere in difficult situations
  • Expertise in working with a Sales Engagement Platform
  • History of working with internal Product or Engineering teams to improve product features and capabilities

Benefits

  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

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