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Technical Program Manager, CX Intelligence & AI
Location
United States
Posted
8 days ago
Salary
$212.3K - $249.8K / year
Seniority
Lead
Job Description
Technical Program Manager, CX Intelligence & AI
Coinbase
• Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives • Own a large portfolio of agent tooling and SaaS initiatives • Independently uncover CX and customer opportunities • Own opportunity sizing, define north-star success metrics, and set quarterly targets • Drive business process documentation • Innovate with technology and drive AI-first solutions
Job Requirements
- 10+ years of experience in technical program management, product/program management, or related roles
- Proven track record independently uncovering business and customer challenges
- Exceptional program management and execution discipline
- Fluency with AI/ML systems, automation platforms, and CX technologies
- Experience partnering with Product, Engineering, Analytics, and Operations
- Utilizes generative AI responsibly
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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