Boulevard Labs logo
Boulevard Labs

Boulevard Labs is a computer software company that desires for “everyday people to look and feel their best” and is on a mission to power “the next genera

Senior Manager, Support

Location

California

Posted

12 hours ago

Salary

$135K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager, Support

Boulevard Labs

• Own hiring, coaching, and empowering a diverse team of multi-tier Support Specialists and/or managers. • Regularly host team meetings and one-on-ones while managing team performance. • Analyze team performance and ticket data to identify trends and opportunities for improvement. • Collaborate cross-functionally with other departments for projects aimed at driving efficiency and customer satisfaction.

Job Requirements

  • 5-10+ years Support management experience in a fast-paced SaaS startup environment.
  • Previous experience managing a multi-tier Support team for a technical platform.
  • Proficiency in standard Support tools such as Intercom, Zendesk, Salesforce, Jira, Zoom, and Slack.
  • Analytical approach to challenges with strong ownership in tracking metrics.

Benefits

  • 401(k) match plus dental, medical, vision, and life insurance.
  • Flexible vacation day policy.
  • Fully remote work with a monthly work from home stipend.
  • Family planning resources and specialized support programs.
  • Equity opportunities for growth with Boulevard.
  • Boulevard Bucks Learning and Development program.

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