• Own hiring, coaching, and empowering a diverse team of multi-tier Support Specialists and/or managers. • Regularly host team meetings and one-on-ones while managing team performance. • Analyze team performance and ticket data to identify trends and opportunities for improvement. • Collaborate cross-functionally with other departments for projects aimed at driving efficiency and customer satisfaction.

• Own the commercial performance of the Workload portfolio, including ARR growth, gross and net revenue retention (GRR/NRR), expansion, and progress against long-term growth targets • Maintain a clear, dated growth plan and the Workload P&L, partnering with Finance on margin and investment and with Sales and Revenue Operations on pipeline health, forecast accuracy, and competitive performance • Drive multi-product portfolio and cross-sell across accounts, and provide executive-level visibility into business performance, risks, tradeoffs, and decisions required to meet commitments • Own the three-quarter rolling roadmap and set the strategic direction for Workload solutions across machine identity, secrets management, non-human identity, and service-account and CI/CD security • Translate developer, platform-engineering, DevSecOps, and CISO demand signals into prioritized use cases, business cases, and investment recommendations, ranked by revenue impact, competitive differentiation, and feasibility • Partner with Engineering and Platform Product leaders on shared capabilities such as policy, MFA, and analytics, ensuring every roadmap decision supports scalable growth through adoption, expansion, attach, or simplification • Own the Workload market narrative and competitive positioning, with a clear, differentiated point of view for developers, platform engineers, DevSecOps teams, and the CISOs who sponsor them, against alternatives competitors • Partner with Marketing and Product Marketing on messaging, proof points, and launch plans, and with Sales on repeatable plays, demo flows, and executive deal support • Support strategic customer engagements such as QBRs, advisory boards, lighthouse accounts, and major enterprise opportunities, and partner with Services and Customer Success to package offerings that improve time-to-value and expansion • Lead and develop a team of product and product marketing leaders, and serve as the central business owner for Workload across Product, Sales, Marketing, Customer Success, Engineering, Finance, and Strategy • Influence without direct authority across a complex matrixed organization, ensuring clear ownership, decision rights, fast decision-making, and disciplined execution • Represent the Workload business in executive planning, commercial reviews, and quarterly business reviews, creating alignment on priorities, success metrics, customer commitments, and tradeoffs

• Own the strategy, commercial performance, product direction, and market narrative for Delinea’s Workforce portfolio • Accountable for driving growth across this business and for the cross-functional execution that makes it happen • Develop and own a clear, dated growth plan covering target segments, lighthouse customers, partner opportunities, pricing and packaging, and major product bets • Drive multi-product attach and cross-sell across existing accounts, and provide executive-level visibility into performance, risks, and the tradeoffs required to meet quarterly and annual commitments • Own the three-quarter rolling roadmap and set the strategic direction for Workforce solutions across identity, session security, and privileged access • Translate CISO and customer demand signals into prioritized use cases, business cases, and investment recommendations • Partner with Engineering and Platform Product leaders to define requirements for shared capabilities such as policy, MFA, and analytics • Own the Workforce market narrative and competitive positioning • Partner with Marketing and Product Marketing on messaging, proof points, launch plans, and customer stories • Support strategic customer conversations, QBRs, advisory boards, and major enterprise opportunities • Lead and develop a team of product and product marketing leaders, and serve as the central business owner across Product, Sales, Marketing, Customer Success, Engineering, Finance, and Strategy for Workforce priorities • Influence without direct authority across a complex matrixed organization

• Leading B2B programmatic strategy development, aligning audience, messaging, and media delivery to client business objectives such as lead quality, account penetration, and sales velocity. • Partnering with analytics and strategy teams to connect programmatic impact to CRM and pipeline metrics (MQLs, SQLs, pipeline velocity, ROI). • Managing campaign execution and optimization across display, video, native, and ABM-driven programmatic programs. • Contributing to the development and evolution of best practices for B2B audience segmentation, firmographic and technographic targeting, and multi-touch attribution. • Collaborating with key B2B data and technology partners (Bombora, 6sense, LiveRamp, LinkedIn, Demandbase, etc.) to maximize platform capabilities and evaluate emerging solutions. • Supporting new business efforts by contributing programmatic insights, recommendations, pricing considerations, and case studies that demonstrate B2B growth outcomes. • Partnering closely with paid social, search, and content teams to help create cohesive, full-funnel demand generation programs. • Sharing insights on emerging programmatic trends, privacy developments, and audience strategies relevant to B2B advertisers with both internal teams and clients. • Maintaining financial discipline through accurate budgeting, pacing, forecasting, and performance reporting for client accounts. • Resolving performance, strategy, or client relationship challenges by providing practical, data-driven recommendations and solutions. • Representing the agency professionally in client meetings, partner conversations, and industry events while continuing to build expertise within the B2B programmatic space.