• Master the product through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first 90 days post-live. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom to provide efficient face-to-face customer service. • Utilize SalesForce to manage customer interaction and inquiries. • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time • All notes & fields are filled in throughout Onboarding for each firm • Serve as a MyCase brand ambassador to create promoters within industry • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects

Role Description As a Partner Onboarding Coordinator, you will be responsible for overseeing and managing the new partner onboarding process for Priority. The Partner Onboarding Coordinator is solely responsible for ensuring that each Priority Partner (ISO Partner, ISV Partner, Referral Partner) is trained on Priority’s systems, is provided with relevant materials and support documentation, and facilitates any initial requests that a partner may have during the 60-day onboarding period. - Directly train new partners on MX Connect, including Account Boarding, Cases, Reporting, and Compensation. - Formally introduce new partners to Priority products, including MX Merchant, e|tab, Wix, Ovvi, and other relevant products and services that the partner can leverage and monetize. - Actively work with new partners to achieve partner activation (5+ Accounts in 90 Days). - Maintain detailed and accurate activation reporting. - Audit partner compensation and ensure the partner has full understanding of our compensation model and reporting before transitioning. - Ensure that all new partners are supported in all aspects of their initial interactions with Priority, including but not limited to Underwriting, Risk, Deployment, Customer Service, and all other relevant interactions. - Coordinate the transition of the new partner after the activation period from the onboarding team to the RM team, and provide context behind recommended assignments or PSM management consideration. Qualifications - At least two years of experience as a relationship manager in the Bankcard industry. - Must enjoy working in a sales and service environment that moves at a fast pace. - Developed understanding of the financial technology industry, including the basics of credit card processing process and logic. - Understanding of the sales partner residual compensation model, calculations, and common issues that may occur. - Strong communication skills (written and verbal). - Proficiency in Microsoft Office and Google Drive. - Comfortable managing and adhering to processes. - Demonstrated excellent accuracy and attention to detail. - Must have good multi-tasking and problem-solving skills. - Works well in a team environment, with the ability to function with professionals internally and externally at all levels. - Ability to listen, communicate, and interpret client’s needs and objections. - Ability to de-escalate situations, and drive meaningful resolutions. - Experience in Excel/Sheets completing basic financial analysis or formula-based calculations. Benefits - Compensation range: $60k-$65k - Financial Wellness - Bonus programs - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team. In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey, building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible. You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success. Your day-to-day will involve: - Leading engaging customer training sessions and product walkthroughs - Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions - Guiding customers through implementation milestones - Performing and coordinating key onboarding tasks, such as map uploads and account configuration support - Answering customer questions via email and chat with clarity, warmth, and urgency - Helping customers solve unique scheduling, space-management, and workplace scenarios - Delivering product demonstrations tailored to customer needs - Supporting billing-related questions and payment workflows - Capturing customer feedback and sharing insights that help shape product development decisions - Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience Qualifications - Communicate exceptionally well in written and spoken English - Bring a friendly, engaging, and professional presence to every customer interaction - Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate - Have experience working directly with customers or clients - Be motivated by helping customers achieve meaningful outcomes - Stay organized, detail-oriented, and proactive while managing multiple priorities - Bring a strong sense of ownership, urgency, and follow-through - Enjoy solving problems, learning quickly, and finding practical ways to move customers forward Requirements - Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role - Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite Benefits - Competitive salary, benefits package, and paid time off - Creative and collaborative work environment - Direct exposure to the leadership team across departments - Be empowered to leave a significant mark on the company and the customers Company Description Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice. We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: - We are a community - Quality is at our core - Take ownership - Create momentum every day - Tackle hard problems - Be curious We’re growing fast with a lot of new opportunities ahead!

Senior Accounts Receivable Specialist remote type Remote locations Remote US time type Full time job requisition id R-9593 With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as an expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations-related items, including account reconciliation, collections, analysis, and problem resolution. Act as the primary point of contact for billing and collection inquiries from internal and external business partners Research and resolve a variety of complex internal and external inquiries Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval Prepare timely and accurate billing and reconciliation reports as needed Identify at-risk customers based on established triggers Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies Analyze customer requirements, provide education on capabilities, and, in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures Help onboard and mentor new teammates and flex as needed to support the business need Job Specifications Typically has the following skills and abilities: Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Bachelor’s degree in Accounting, Finance, or related field preferred One year of experience working in an ERP based Accounts Receivable environment preferred Active Accounts Receivable Specialist Certification preferred Solid understanding of basic accounting principles, familiarity with SAP preferred Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills Critical thinking and analytical, with a solution-oriented approach to work Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences Must be available to work within the full range of division hours of operation Clean credit history as reported by credit report #LI-VISIONCARE   Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $17.85 - $28.88