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Client Relations Manager
Location
United States
Posted
101 days ago
Salary
$750 - $1.2K / month
Seniority
Senior
Job Description
Client Relations Manager
Citiside Property Management
• Be the first point of contact for clients via phone calls, emails. • Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution. • Proactively resolve client complaints and difficult situations with professionalism and empathy. • Assist with client account management, including processing payments, sending out notifications, and answering questions about billing. • Maintain detailed and accurate records of all client interactions. • Ensure all actions and communications are in compliance with company policies and relevant regulations.
Job Requirements
- Previous experience in a client-facing or customer service role.
- Excellent verbal and written communication skills.
- Proven ability to problem-solve and manage conflicts.
- Strong attention to detail and organizational skills.
- Ability to effectively handle multiple tasks and priorities.
- Proficiency with CRM (Customer Relationship Management) software is a plus.
- A positive and service-oriented attitude.
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