• Own the full sales cycle from prospecting to close for large 5-6+ figure school district deals. • Execute the go-to-market strategy for selling brightwheel’s Experience Curriculum and Assessments at the district and school level • Develop strong relationships with decision-makers across K-12 districts — from principals, curriculum directors to superintendents. • Pioneer and refine a scalable sales process for this motion, including target account strategies and stakeholder mapping. • Manage complex, consultative sales processes with resilience; navigate long timelines and multiple key stakeholders. • Consistently meet or exceed quota and other key performance metrics. • Contribute to team development by sharing insights, materials, and best practices.

• Oversee and grow an assigned client portfolio by providing exceptional service • Educate customers and identify growth opportunities • Ensure timely renewals and deepen existing customer relationships • Collaborate with the Sales and Customer Success teams • Lead regular business reviews • Partner with clients to understand their goals • Deliver tailored product demonstrations • Support account renewals and maintain CRM records • Provide feedback to customers and internal teams

• Manage Strategic Accounts: Oversee a portfolio of customers, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: expanding the revenue of the customer portfolio. • Maximize Account Value: Identify upsell and cross-sell opportunities to grow revenue from each account, based on customer needs and potential. • Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required. • Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices. • Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance. • Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities. • Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth. • Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling. • Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.

• Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective • Oversee scheduling to meet client needs and service level agreements (SLAs) • Build strong, long-term client relationships • Understand campaign objectives, KPIs, and operational needs • Work closely with agents, team leaders, and internal stakeholders • Monitor account performance and address risks proactively • Prepare and present detailed weekly reports on agents performance, including metrics and areas for improvement • Handle client queries, concerns, and escalations • Identify opportunities to improve service delivery and client satisfaction • Maintain clear, professional communication with overseas clients