• Manage the document scanner portfolio technologies and relationships with sales teams, marketing, third-party partners, and industry stakeholders. • Drive revenue, gross profit, and sales KPIs for the assigned portfolio. • Lead go-to-market (GTM) strategy, including successful product launches, lifecycle management, and long-term portfolio planning. • Align solutions and technologies with market requirements, customer needs, and overall company strategy. • Collaborate cross-functionally with departments such as supply chain, training, legal, IT, and operations. • Execute portfolio strategies aligned with customer segmentation and channel requirements. • Monitor sales KPIs and partner with sales and marketing operations to achieve performance targets and mitigate shortfalls. • Act as a subject matter expert (SME) liaison for RCL and other operating companies. • Apply RISE methodology, including voice-of-customer insights and Gemba activities, to understand real-world needs. • Serve as the primary expert for the portfolio, including competitive analysis, forecasting, and supply chain considerations. • Represent Ricoh as an industry evangelist at conferences, trade shows, and customer events. • Manage financial budgets for the assigned portfolio. • Partner with Program Managers to provide insights that drive strategic initiatives. • Ensure business requirements are incorporated into all product initiatives. • Stay informed on industry trends, innovations, and competitive developments, particularly in digital technology and e-commerce.

• Responsible for technology strategy and day-to-day operations across multi-site behavioral health platform delivering IOP and PHP programs. • Directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • Oversees the data warehouse, Power BI reporting infrastructure, and internal and contract resources that support analytics, helpdesk, and network operations. • Manage company-wide IT operations across all program locations • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms • Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF) • Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership • Serve as Lightfully's internal Salesforce administrator and primary platform owner • Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting • Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation • Develop scalable IT strategies to support company growth and acquisition activity

Lead Relationship Manager (Remote-Eligible) Our US & Canadian Markets team is seeking a Lead Relationship Manager to join our Strategic Client Management team. This role will focus on working with companies of key importance to Discover Global Network to overcome long-standing acceptance objections. Responsibilities: - Strategic Growth: Identifying and engaging contacts, developing proposals and negotiating agreements to maximize network growth - Business Development: Creating business cases for new development activities with internal and external partners - Relationship Management: Serving as the liaison between external accounts, maintaining relationships with decision-makers, and advising clients on acceptance and operational efficiencies - Client Portfolio Management: Exploring new partnership opportunities and managing a portfolio of clients to retain, grow, and drive existing and new business by increasing acceptance and volume - Risk & Compliance: Actively managing and evaluating risk and customer-impacting issues, and ensuring compliance with new processes during contract and pricing negotiations - Market Analysis: Performing market analyses to maintain knowledge of industry trends, the competitive environment, and the opportunity pipeline to increase network transaction volume and revenue generation - Client Engagement: This is a client-facing role requiring approximately 25-30% travel The Ideal Candidate will possess: - Strong negotiation and communication skills at the C-Suite level, including the ability to tailor communication across different leadership levels - Deep knowledge of the payments industry, particularly debit and credit pricing - Demonstrated entrepreneurial drive, proactive approach, and ability to anticipate market trends within the vertical - Resiliency to navigate adversity in a fast paced environment Basic Qualifications: - High School Diploma, GED or equivalent certification - At least 4 years of business development, sales, strategy or relationship management experience within the financial services or payments industry Preferred Qualifications: - Bachelor's Degree in Business, Finance or Marketing - 5+ years of business development, sales, strategy or relationship management experience within the financial services or payments industry Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $109,900 - $125,400 for Lead Relationship Management Riverwoods, IL: $109,900 - $125,400 for Lead Relationship Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Own and grow a portfolio of strategic channel partners, including health plans, benefits consultants, and other ecosystem partners. • Serve as the primary relationship owner for assigned Strategic Alliance partners. • Develop partnership strategies, establish goals, and drive accountability for performance and growth. • Lead partner onboarding and ongoing relationship management to maximize engagement and impact. • Collaborate with internal sales teams to identify, pursue, and close strategic enterprise opportunities. • Create and execute targeted plans to increase partner-sourced pipeline and revenue. • Develop measurable activation plans and success metrics for each partnership. • Lead regular business reviews, performance reporting, and strategic planning sessions with partners. • Analyze partnership performance data and identify opportunities for optimization and growth. • Build trusted relationships with key partner stakeholders, including executive leaders and decision-makers. • Map internal and external stakeholders to ensure alignment, communication, and successful execution. • Act as the quarterback across multiple workstreams, ensuring momentum and accountability. • Partner closely with Sales, Customer Success, Marketing, Operations, Clinical, and Member Support teams to execute partnership initiatives. • Influence and align stakeholders across the organization to deliver an exceptional partner experience. • Help shape partnership strategy while also driving day-to-day operational execution.