• Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows • Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations • Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization • Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments • Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests • Communicate insights to leadership: Prepare clear, compelling operational insights for leadership reviews and strategic planning discussions

• Partners with senior leaders to translate function strategy into people and culture priorities. • Leads people and culture processes and initiatives. • Provides ongoing partnership and practical solutions to improve performance and engagement. • Uses metrics and analytics to assess and manage overall organizational health. • Participates as an active member of the human resources community.

• Control and management of administrative and operational deadlines. • Registration and updating of client information and requests. • Organization and standardization of documents, processes, and internal databases. • Control of operational workflows and monitoring of requests in e-CAC. • Monitoring and control of team requests. • Support for the area's administrative and operational routines. • Document review and support for protocols.

• Lead and develop the global tax strategy, evaluating the tax implications of business initiatives and driving decisions that optimize value. • Serve as a trusted advisor to executive leadership on tax matters related to strategic planning, mergers and acquisitions, restructuring activities, financing transactions, and business expansion initiatives. • Partner closely with Finance, Legal, Treasury, HR, and business leaders to integrate tax considerations into key business decisions and operational processes. • Build, mentor, and develop a high-performing global tax organization, fostering a collaborative, accountable, and growth-oriented culture. • Oversee all aspects of global tax compliance, including U.S. federal, state, and international income tax filings, indirect taxes, withholding taxes, and other regulatory requirements. • Lead the worldwide tax accounting function, including IFRS income tax provision, uncertain tax positions, tax reserves, and related financial statement disclosures. • Manage and support the analysis of valuation allowances, deferred tax assets and liabilities, and other complex tax accounting matters. • Ensure compliance with U.S. GAAP, SOX requirements, and applicable domestic and international tax laws and regulations. • Direct global tax audits, examinations, and controversy matters, effectively managing tax risk and relationships with tax authorities. • Develop, implement, and continuously enhance the Company's global transfer pricing strategy, policies, and supporting documentation. • Partner with international business operations to address local tax matters, including corporate income tax, VAT/GST, withholding tax, and other indirect tax obligations. • Evaluate international tax structures and planning opportunities to support global growth while maintaining compliance and managing risk. • Drive the modernization and digital transformation of the tax function through process optimization, automation, and technology-enabled solutions. • Establish and enhance tax processes, controls, and governance frameworks to improve efficiency, scalability, and compliance. • Monitor legislative and regulatory developments, assessing potential impacts and proactively implementing required changes.