• Provide leadership and management to a National Field Team of Patient Access Liaisons (PALs). • Establish performance and development goals for PALs and monitor their progress throughout the year • Identify Access & Reimbursement trends and collaborate with cross functional team to address issues and in a timely manner and properly align resources (ROAR) • Ensure all Patient Access Liaisons are capturing all relevant data correctly in Patient Relationship Management System • Provide reporting metrics on a consistent basis in order to ensure all cases are moving along in a timely fashion • Organize and lead weekly team meetings with PALs and weekly meetings with counterparts that lead the Patient Engagement Centers • Monitor program processes to ensure there is efficiency and there is best in class customer experience • Create documents such as standard operating procedures, work instructions, training decks, etc. • Monitor all PALs reimbursement conflict resolution with their assigned accounts • Work cross functionally with internal and external stakeholders on any future franchise products

• Define the long-term strategy and organizational design for our Professional Learning Services team. • Accountable for the entire Professional Learning P&L and its measurable impact on customer retention and revenue. • Lead a team of Professional Learning Managers. • Ensure our professional learning content and delivery models scale to meet the needs of every Newsela customer while setting the industry standard for excellence. • Build and scale the Professional Learning team with a focus on developing future leaders and aligning team structure to support company growth and go-to-market priorities. • Define and own the metrics framework for the PL function, including team performance, content effectiveness, and customer outcomes, with regular reporting to senior leadership. • Lead organizational change initiatives that improve scalability, operational effectiveness, and customer impact across the Professional Learning function. • Define and own the strategic framework for all Professional Learning content, grounded in proven educational research and adult-learning best practices. • Ensure PL offerings directly drive measurable customer ROI, teacher engagement, and product adoption. • Partner with Product and Marketing to ensure Professional Learning strategy and content remain aligned to evolving product capabilities, customer needs, and market positioning. • Establish a multi-year content delivery strategy that integrates Professional Learning into the broader customer journey, including scaled success models and long-term retention initiatives. • Partner with Customer Success and Sales to position PL as a driver of expansion and renewal, connecting learning outcomes to commercial results. • Evaluate the effectiveness of PL resources across educator, administrator, and student outcomes, and adapt content accordingly. • Own all PL vendor relationships, contracts, and budget planning, ensuring spend aligns with quarterly targets and delivers maximum return.

• You will be accountable for optimizing the entire Auto Casualty claims handling process. • This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. • You will be responsible for building this critical claims process infrastructure from its very inception. • Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations. • Designing the foundational structure and processes for all Auto and/or Casualty claims. • Contributing to the development of the operational strategy and vision for the Openly Claims organization. • Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance. • Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners. • Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors. • Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making. • Providing policy and claims feedback in collaboration with the Insurance Product team. • Representing Openly at claims industry events and forums. • Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners. • Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.

• Define and lead Airalo's global pricing strategy and capability across B2C, B2B and B2B2C businesses • Establish pricing as a strategic growth lever, balancing customer value, market competitiveness, revenue growth, and margin optimization • Build and lead Airalo's pricing function, operating model, governance, systems, experimentation framework, and long-term monetization strategy • Shape how Airalo prices, packages, personalizes, and monetizes connectivity globally • Own pricing performance globally and be accountable for driving measurable impact across revenue, margin, conversion, customer lifetime value, and competitive positioning