• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service. • Assist customers in servicing accounts; respond to inquiries in a timely and professional manner. • Navigate a variety of online carrier platforms; assist and train customers in same. • Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly. • Run wildfire and brush mapping reports. • Process non coverage related policy endorsements. • Distribute general email inquiries to appropriate staff members. • Direct phone inquiries to appropriate staff members as needed. • Pursue a program of personal and professional development.

• Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance. • Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment. • Communicate proactively with accounts on order book management — availability, delivery timelines, allocation issues, and swap recommendations. • Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform. • Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through. • Manage all returns, exchanges, and warranties for the wholesale channel. • Coordinate with NRI warehouse contacts to ensure ordered product arrives at each location on time and in full; attend bi-weekly NRI meetings. • Participate in weekly Sales Team meetings with updates on channel business, priorities, and action items. • Generate seasonal sales reports for each assigned wholesale partner to support account growth planning. • Produce accurate, analytical channel reports from Elastic and seasonal reporting from NetSuite. • Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs. • Maintain shared files, sales tools, and product information across systems. • Maintain a working knowledge of Stio's full product line from season to season. • Work cross-functionally with Planning and Operations on fulfillment and inventory matters.

• Represent the Ollie brand voice to our current and prospective customers • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! • Accurately track and monitor customer feedback and interactions • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. • Help to develop agents not only in their KPIs and role but their career development. • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Role Description 🎯 Cada interacción importa, cada experiencia cuenta. Únete a Konecta y sé parte de un equipo que construye relaciones significativas. ¿Te gustaría estudiar un técnico en call center y contar con un contrato laboral especial con apoyo económico mensual? ¡Esta oportunidad es para ti! Qualifications - No haber firmado contrato de aprendizaje. - Disponibilidad para prácticas en el día y etapa lectiva en la noche virtual. - Ser Bachiller culminado. - No haber tenido contrato con KONECTA. Requirements - Bachiller certificado (acta o diploma). - Residir en Manizales, Villamaría o municipios cercanos. - EPS con cobertura en la ciudad. - No haber tenido contrato de aprendizaje. - No haber trabajado en Konecta, Allus, Multienlace, AST o Comdata. - Excelente actitud. Benefits - Apoyo económico del 100% SMMLV. - Patrocinio educativo modalidad DUAL: estudiarás y harás las prácticas al mismo tiempo, etapa lectiva virtual dos días a la semana, prácticas presenciales. - Lo realizarás con la institución educativa COMPU EDU. Duración: etapa lectiva virtual y productiva presencial al mismo tiempo para un total de 12 meses. - Afiliación ARL + EPS + AFP + FC. - Excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. - Fondo de Empleados para que cumplas tus sueños y metas financieras. - También podrás ganar variable en la etapa práctica (100% SMMLV + variable). Company Description INFORMACION: - Proceso de selección 100% virtual. - No tiene costo ni se les pide dinero. - Ser mayor de edad, si eres de otro país tener el certificado de estudio apostillado.