• Proactively source and build lead lists, or engage with existing lists of inbound leads or other key targets using our established templates and playbooks • Successfully convey company’s key value propositions and educate prospects on our various solutions • Protect company’s brand position as an expert in our space with key prospects and operate in a manner that’s consistent with our brand standards • Qualify each successful engagement in line with our framework and route them accordingly as quickly as possible - either by guiding them through the self-service flow, setting appointments with our inside sales reps, or disqualifying them for future engagement. • Be prepared to discuss your daily activities and report on overall progress towards assigned Sales targets and trends. • Based on key learnings, collaborate and improve on templates and outreach strategies over time to improve velocity and successful conversions. • Create trust and credibility with internal and external stakeholders

• Manage and grow a portfolio of existing Clover merchants by identifying opportunities to expand their use of Clover's software ecosystem. • Conduct proactive outreach through assigned customer lists, inbound inquiries, referrals, and account-based engagement strategies. • Consult with business owners to understand operational challenges, business goals, and opportunities for growth. • Recommend and demonstrate Clover’s premium software solutions, including industry-specific applications and value-added services designed to improve business performance. • Drive software upgrades, feature adoption, and account expansion by delivering tailored recommendations aligned to merchant needs. • Manage the sales process from discovery through close while ensuring a seamless customer experience. • Partner with onboarding, implementation, customer success, and support teams to drive successful deployment and ongoing adoption of software solutions. • Maintain accurate customer records, activity tracking, pipeline management, and forecasting within CRM systems. • Develop strong relationships with existing merchants to increase retention, customer satisfaction, and lifetime value.

Role Description We're looking for a thoughtful, organised and motivated Business Development Graduate to help Chayn build the relationships and resources we need to sustain and grow our work. Your work will include: - Researching trusts, foundations, institutional donors and other funding opportunities that align with Chayn's work - Helping prepare grant applications, proposals, budgets and supporting documents - Maintaining accurate records of funding opportunities, applications, deadlines and reporting requirements - Supporting the coordination and delivery of funded projects, including monitoring deadlines and gathering information from across the team - Helping prepare grant reports and other updates for funders - Collecting and organising monitoring, evaluation and impact information - Supporting individual giving campaigns and fundraising events - Researching prospective donors and opportunities to grow Chayn's supporter community - Drafting donor communications, including thank-you messages, appeals, newsletters and project updates - Helping develop thoughtful supporter journeys and donor stewardship - Supporting research and outreach for potential partnerships - Helping coordinate online and in-person events for funders, partners and supporters - Monitoring fundraising activity and helping us understand what is working - Supporting fundraising reporting for Chayn's leadership team and Board of Trustees - Keeping donor and partner information organised and up to date Qualifications - Strong written and verbal communication skills in English - The ability to research a topic and identify the most relevant information - Good organisational skills and close attention to detail - The ability to manage deadlines and keep accurate records - Confidence using Google Workspace, Microsoft Office or similar digital tools - The ability to summarise complex information clearly and persuasively - A proactive approach and willingness to take initiative - The ability to work independently and collaboratively in a small remote team - Openness to feedback and a willingness to learn - An understanding of intersectionality and systems of oppression - An affinity with Chayn's mission and organisational values Requirements - Experience in fundraising, business development, partnerships or nonprofit work (desirable) - Experience gained through an internship, student project, volunteering, activism or paid work (desirable) - Familiarity with grant applications, proposal writing or donor reporting (desirable) - Experience conducting prospect or funding research (desirable) - Experience writing newsletters, appeals, reports or other external communications (desirable) - Familiarity with databases, customer relationship management systems or fundraising trackers (desirable) - Experience supporting events, campaigns or partnerships (desirable) - Basic experience with budgets, data or monitoring and evaluation (desirable) - Experience working remotely or as part of an international or multicultural team (desirable) Benefits - Gain practical experience across grants, fundraising, donor engagement and partnerships - Develop your research, proposal-writing and relationship-management skills - Learn how a small international nonprofit builds a sustainable and values-aligned funding model - Contribute to real funding applications, campaigns and donor communications - Learn how trauma-informed and survivor-centred principles shape fundraising in practice - Work alongside colleagues across programmes, communications, survivor services and operations - Build a portfolio of fundraising and business development work Inclusion At Chayn, inclusion and accessibility are at the core of our work. We welcome applicants from all walks of life. Given the nature of our work and our global audience, we particularly encourage applications from those who grew up in the Global South or Majority World. We also encourage applications from people of colour, LGBTQ+ people—we are a trans-inclusive organisation—people with disabilities, and people who have experienced exclusion or marginalisation. Up to 70% of our team members are survivors of abuse, so if you are one too and are thinking of applying, know that you will be in a safe and affirming space. We aim to make our recruitment process as accessible as possible, but know there may be more we can do. If you have particular accessibility needs or require additional support, please contact us so we can think together about how to make the process easier for you.

• Drive new customer acquisition and revenue growth • Lead and coach a team of new business sales professionals • Manage pipeline, forecasting, and sales performance • Own the full sales cycle from prospecting to closing • Work closely with internal teams to ensure smooth onboarding of new customers