Role Description At XCEED, we connect people with unforgettable nightlife and live experiences. To keep delivering the events our users love, we’re constantly expanding the range and quality of experiences on our platform - and that’s where you come in. We’re looking for a Junior Partnerships Manager to join our Business team to drive new business for the Italian territory, from lead generation and prospecting, to deal qualification, pitching and negotiation. Reporting to our Senior Partnerships Manager, you’ll grow our footprint by building strong relationships and closing new deals with venues, festivals and promoters across the Italian market. What You Will Do - Commercial tenacity: Build and manage a sales pipeline across Italy, preferably in Northern and North-East Italy, with strong CRM hygiene. - Full ownership of the early sales cycle: Drive lead generation, run discovery calls, qualify leads, and drive next steps with high autonomy. - Be ready to own the full sales cycle: Prepare and deliver light product pitches and demos. - Consistent market presence: Develop relationships through online channels and in-person presence where it matters. - Exceptional communication: Communicate clearly with prospects, handle objections, and close. - Operational discipline: Keep execution clean through structured follow-ups, accurate notes, and reliable forecasting inputs. Qualifications - Strong industry access in nightlife/events/music, ideally in North Italy. - Commercial mindset, resilience, and ability to quickly grow as a business developer. - Tech-savvy: comfortable using tools like CRMs and able to sell SaaS/tech products (prior SaaS experience is a plus, not a requirement). - High reliability and attention to detail in execution. - Fast learner, adaptive, and resilient. - Strong communication in Italian and English. - Comfort with tools, structure, and accountability. Benefits - The role offers a fixed base, along with an uncapped monthly sales bonus linked to individual performance. - Unlimited Paid Time Off. - Flexible Working Hours. - Unlimited Remote Work. - Workation - work from anywhere as long as it aligns with your team’s dynamics. - Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development. - Team-building activities and meet-and-greet events. - Go Out - Free passes to XCEED partners’ events to experience what our users do. - Referral Program to help us find incredible talent. Company Description From clubs to festivals, concerts to cultural movements, XCEED is where people come together through music, art, and shared experiences. We believe unforgettable nights don’t just entertain - they shape culture, bring communities together, and define local scenes. XCEED is the platform behind the best nights out - empowering event organizers to manage ticketing, marketing, and audience insights, while helping fans discover their next unforgettable experience—all in one place. We are creators and challengers who refuse to watch from the sidelines. Every day is a chance to rethink, rebuild, and push further. We celebrate success and embrace smart risks and deep ownership—because shaping the future isn’t for the passive. Since 2009, we’ve been bridging the gap between the digital and physical - enhancing real moments with seamless technology. Today, as one of the Financial Times' "Fastest Growing Companies in Europe 2025," XCEED powers events in 350+ cities across 25 countries, developing in collaboration with leading venues, festivals, and organizers across four continents.

• Serve as the primary point of contact for assigned client accounts • Build and maintain strong, long-term client relationships • Understand customer and business needs related to financial and account services • Support accounts payable processes, invoice tracking, and payment coordination • Manage renewals, billing support, and retention risks • Identify opportunities for account growth and improved service delivery • Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service • Track account health, financial activity, and performance metrics • Conduct regular check-ins, reviews, and account updates with clients • Resolve account and payment issues and escalate when necessary • Maintain accurate records in CRM and accounting systems

• Act as the primary point of contact for the client, ensuring services are delivered effectively and on time • Build strong, trusted relationships with client stakeholders • Oversee the end-to-end delivery of learning services • Manage and resolve any issues or escalations effectively • Monitor account performance against budgets and forecasts • Support effective cost management and resource planning • Contribute to a culture of accountability and continuous improvement

Role Description The Account Manager at San churro is the primary relationship owner for assigned client accounts. This role is responsible for customer retention, account management, ongoing service support, and expansion of existing services. There is no responsibility for new client acquisition. The Account Manager collaborates closely with internal teams such as finance operations, service specialists, and support staff to ensure clients receive accurate, timely, and effective financial and account management support. What You'll Do - Customer Relationship Ownership - Serve as the main point of contact for assigned clients and account stakeholders. - Build strong, trusted relationships to ensure long-term client satisfaction and retention. - Conduct regular business reviews and communication touchpoints. - Account Management & Retention - Manage renewals, service continuity, and account updates. - Identify at-risk accounts early and coordinate internal support to resolve issues. - Ensure clients receive clear value and service transparency. - Account Planning & Growth Support - Develop structured account plans including client needs, service usage, and growth opportunities. - Identify opportunities to expand services within existing accounts. - Track account health indicators and recommend improvements. - Financial & Operational Support (Accounts Payable Focus where applicable) - Support accounts payable processes, invoice tracking, and payment coordination when required. - Ensure accuracy of financial records and timely processing of account-related transactions. - Assist in resolving billing or payment issues in coordination with finance teams. - Customer Support & Issue Resolution - Monitor account performance and respond to client inquiries. - Work with internal teams to resolve service or billing issues. - Maintain high levels of customer satisfaction and responsiveness. - Cross-Functional Collaboration - Collaborate with finance, operations, and support teams to ensure smooth service delivery. - Share client feedback and insights to improve internal processes. - Travel - Minimal to moderate travel depending on client needs. Qualifications - 3–6+ years of experience in account management, finance operations, or client services - Strong understanding of account payable processes or financial operations - Experience managing client relationships and supporting retention goals - Strong communication and organizational skills - Ability to work independently in a remote environment Preferred Qualifications - Experience in finance, accounting, or SaaS/account management roles - Familiarity with invoicing, billing systems, or financial reporting tools - Background in customer success or account coordination - Experience working in remote or distributed teams Success Metrics - Client retention and satisfaction - Accuracy and timeliness of financial/account processing - Responsiveness to client needs and issue resolution - Growth in account value through service expansion - Quality of account management and reporting Equal Opportunity Employer San churro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, age, disability, or any other protected status under applicable law.