Role Description The Account Manager at San churro is the primary relationship owner for assigned client accounts. This role is responsible for customer retention, account management, ongoing service support, and expansion of existing services. There is no responsibility for new client acquisition. The Account Manager collaborates closely with internal teams such as finance operations, service specialists, and support staff to ensure clients receive accurate, timely, and effective financial and account management support. What You'll Do - Customer Relationship Ownership - Serve as the main point of contact for assigned clients and account stakeholders. - Build strong, trusted relationships to ensure long-term client satisfaction and retention. - Conduct regular business reviews and communication touchpoints. - Account Management & Retention - Manage renewals, service continuity, and account updates. - Identify at-risk accounts early and coordinate internal support to resolve issues. - Ensure clients receive clear value and service transparency. - Account Planning & Growth Support - Develop structured account plans including client needs, service usage, and growth opportunities. - Identify opportunities to expand services within existing accounts. - Track account health indicators and recommend improvements. - Financial & Operational Support (Accounts Payable Focus where applicable) - Support accounts payable processes, invoice tracking, and payment coordination when required. - Ensure accuracy of financial records and timely processing of account-related transactions. - Assist in resolving billing or payment issues in coordination with finance teams. - Customer Support & Issue Resolution - Monitor account performance and respond to client inquiries. - Work with internal teams to resolve service or billing issues. - Maintain high levels of customer satisfaction and responsiveness. - Cross-Functional Collaboration - Collaborate with finance, operations, and support teams to ensure smooth service delivery. - Share client feedback and insights to improve internal processes. - Travel - Minimal to moderate travel depending on client needs. Qualifications - 3–6+ years of experience in account management, finance operations, or client services - Strong understanding of account payable processes or financial operations - Experience managing client relationships and supporting retention goals - Strong communication and organizational skills - Ability to work independently in a remote environment Preferred Qualifications - Experience in finance, accounting, or SaaS/account management roles - Familiarity with invoicing, billing systems, or financial reporting tools - Background in customer success or account coordination - Experience working in remote or distributed teams Success Metrics - Client retention and satisfaction - Accuracy and timeliness of financial/account processing - Responsiveness to client needs and issue resolution - Growth in account value through service expansion - Quality of account management and reporting Equal Opportunity Employer San churro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, age, disability, or any other protected status under applicable law.

• Managing and expanding relationships with key global partner accounts. • Building and growing a high-impact partner network in the USA. • Driving partner enablement and growth, including training and co-marketing. • Qualifying and advancing inbound partnership requests. • Contributing to the evolution of internal tools and processes for partner experience.

Role Description We are looking for a sharp, hands-on Senior Manager of Strategic Finance to own financial planning, modeling, and forecasting at Blaize. Reporting directly to the Vice President – Strategic Finance, this is a high-impact individual contributor role at the center of how the company plans, prioritizes, and communicates financial performance. The ideal candidate brings expert-level FP&A modeling skills, genuine comfort with complex hardware/software business models, and the polish to present to CFO and Estaff audiences. This is a role for someone who loves being in the model — not just managing others who are. What you will do - Financial planning & modeling - Own the annual operating plan (AOP), rolling forecasts, and long-range plan (LRP) — building and maintaining models end-to-end. - Develop scenario and what-if models to support strategic decisions around investment allocation and business prioritization. - Partner with the Strategic Finance Director to translate company-level targets into functional budgets with clear accountability and measurable outcomes. - Drive monthly and quarterly business reviews with actionable variance commentary and forward-looking recommendations. - Corporate finance - Build and own capital allocation frameworks — evaluating investment opportunities, capex, and R&D spend against hurdle rates and expected ROI. - Develop business cases and financial models for major investment decisions, quantifying trade-offs, and payback across competing priorities. - Support capital structure and financing strategy, including liquidity planning, debt/equity considerations, and treasury management. - Partner with leadership on capital raises, investor materials, and the financial narrative behind funding and resource-allocation decisions. - Process, systems & public company reporting - Improve forecasting accuracy and planning cycle efficiency across the organization. - Enhance financial reporting infrastructure within NetSuite and connected BI tools. - Support SOX-compliant financial processes and controls appropriate to a publicly listed company. - Contribute to earnings preparation, investor relations support, and board-level financial materials as needed. What success looks like - In the first 90 days - You own the rolling forecast model and produce the next QBR package with minimal ramp time. - You have mapped all key business unit budgets and built working relationships with functional finance partners. - You have completed a diagnostic of current planning processes and identified two to three improvement opportunities. - By end of year one - AOP, LRP, and forecasting cadences run on time with improved accuracy and faster cycle times. - Executive leadership has clear, real-time visibility into KPIs, variance drivers, and resource trade-offs. - Gross Margin and EBITDA tracking is tied to specific operational initiatives with measurable outcomes. - Planning processes in NetSuite and connected BI tools are meaningfully more scalable and automated. Qualifications - 8–15 years of progressive experience in FP&A, strategic finance, or corporate finance, ideally in technology, SaaS, semiconductor, or AI companies. - Expert-level financial modeling: three-statement models, scenario analysis, and driver-based forecasting built and owned end-to-end. - Direct experience owning AOP, LRP, and rolling forecast processes across a full planning cycle. - Strong executive communication and storytelling — able to translate complex models into clear narratives for CFO and Estaff audiences. - Hands-on experience with NetSuite and at least one BI or analytics tool (Tableau, Power BI, Looker, or equivalent). - Comfort operating in a public company environment: SOX controls, earnings cycles, and investor relations support. Preferred - Investment banking, corporate development, or structured finance background is a strong plus — it signals the modeling rigor and analytical depth we are looking for. - MBA, CFA, CPA, or CMA. - Prior experience at a post-SPAC or newly public technology company. - Familiarity with semiconductor, edge AI, or hardware-plus-software hybrid business models. - Experience implementing or rolling out a dedicated FP&A planning tool (Anaplan, Pigment, Planful, Adaptive Insights, or equivalent). Who you are - Intellectually rigorous — you love building models, stress-testing assumptions, and finding the insight buried in the numbers. - Executive-ready communicator — equally comfortable presenting to the CFO or analysts. - Structured thinker who operates well in ambiguity and can set your own agenda without a lot of process handed to you. - Hands-on operator — you are not above building the model yourself, and you take pride in the craft. - Collaborative partner who builds trust quickly with functional leaders across Product, Engineering, Sales, and G&A. - Public-company savvy — you understand the cadence of earnings cycles, investor relations, and financial controls. Benefits

Role Description Not all Account Management roles are the same. Some are built around meetings and status updates. This one sits at the centre of operational performance, client strategy, customer experience and people leadership. We are looking for an exceptional bilingual Account Manager to join our growing BPO organisation and become the critical link between our clients and our operational teams. You will be responsible for managing multiple client accounts across ecommerce and customer experience operations, ensuring service excellence, commercial confidence and consistently high performance delivery. This is a high-impact role within a small, highly experienced leadership team with exceptional stability, strong client partnerships and a genuine focus on quality over volume. If you understand contact centre operations, thrive in fast-moving client environments and know how to turn KPIs, SLAs and CX insight into long-term client success, we want to hear from you. Qualifications - Fluent English and German, spoken and written - Proven experience within a BPO, contact centre or outsourced CX environment - Strong understanding of contact centre KPIs, SLAs and operational reporting - Experience managing multiple client relationships - Team management and people leadership experience - Ability to lead through Team Leads and support operational development - E-commerce and customer experience understanding - Experience with CX platforms and contact centre software, including Zendesk, Gorgias, Freshdesk or similar - Confidence in configuring reporting, workflows and operational processes within support platforms - Ability to interpret data and convert insight into action - Highly proactive and solutions-oriented mindset Requirements - Manage multiple client accounts simultaneously - Grow trusted, long-term client relationships - Lead operational performance across customer support programmes - Ensure KPIs and SLAs are consistently achieved and exceeded - Understand each client’s business goals, brand vision and customer expectations - Drive continuous improvement initiatives across teams and processes - Deliver proactive reporting, operational insights and strategic recommendations - Support and develop Team Leads who report directly to you - Oversee multiple worldwide multi-lingual operations ranging from small specialist teams through to larger programmes of up to 80 agents - Work closely with internal departments to ensure operational alignment and delivery excellence - Maintain high standards of customer experience, brand tone and service quality - Lead the onboarding of new client accounts following established operational processes and implementation frameworks Benefits - Genuine influence and ownership - Exposure to international e-commerce brands - A collaborative and supportive leadership environment - Long-term career growth opportunities - The opportunity to shape processes, strategy and client success - A business that genuinely values customer experience excellence - Remote working