• Serás responsable de planear, diseñar, ejecutar y hacer seguimiento a la estrategia de pruebas del proyecto, garantizando la calidad de las funcionalidades entregadas y la correcta validación de los procesos de negocio. • Analizar requerimientos funcionales, historias de usuario y criterios de aceptación. • Diseñar escenarios y casos de prueba de acuerdo con el alcance del proyecto. • Ejecutar pruebas funcionales, integrales, regresivas, end-to-end y de aceptación. • Coordinar actividades de pruebas con usuarios clave, equipos técnicos y stakeholders. • Registrar, documentar y realizar seguimiento a defectos e incidencias. • Generar reportes de avance, cobertura de pruebas, riesgos y bloqueos. • Garantizar la trazabilidad entre requerimientos, casos de prueba, evidencias y defectos. • Apoyar la priorización de incidencias según su impacto funcional. • Participar en sesiones de revisión funcional, demos y validaciones. • Proponer mejoras continuas a los procesos de aseguramiento de calidad. • Validar procesos relacionados con Salesforce Field Service Cloud cuando aplique

Role Description Tu misión será brindar atención y soporte a los clientes a través de canales escritos (chat), resolviendo consultas y garantizando una excelente experiencia de atención. Qualifications - Edad: 18 años en adelante - Herramienta PC/Laptop e internet cableado (30mb) - Experiencia en atención al cliente - Buena redacción, ortografía y comunicación escrita Requirements - Disponibilidad para trabajo remoto - Chiclayo y Lima Benefits - Gestión: Atención por Chat - Horario: Dentro de la franja de 07:00 a 18:00 Hrs (TÚ ELIGES TU HORARIO) - Jornada laboral: 8 horas + 1 hora de break - Descanso: Rotativo - Sueldo: S/ 1130 - Capacitaciones pagadas - Ingreso a planilla completa - Todos los beneficios de ley - Línea de carrera y crecimiento profesional - Pagos puntuales - Lugar de trabajo: Chiclayo y Lima

Role Description TOPdesk ist eine Software, die täglich bei einer Million Nutzern im Einsatz ist. Wir glauben, dass eine gute Anwendung benutzerfreundlich, schnell, stabil und attraktiv sein sollte. Deswegen arbeiten wir kontinuierlich daran, ein hervorragendes Kundenerlebnis zu schaffen. Du arbeitest mit deinem agilen Team zusammen, um die Qualität des Produktes über den gesamten Entwicklungszyklus hinweg zu sichern: Von der Konzeption bis zur Implementierung, Freigabe und Überwachung in der Produktion. - Enge Zusammenarbeit mit unseren Entwicklern und Produktverantwortlichen im agilen Umfeld - Ausarbeiten von Teststrategien und Erstellen von Testplänen entsprechend der jeweiligen Anforderungen an das Produkt - Schreiben von automatisierten Tests auf mehreren Teststufen - Erstellung und Durchführung von manuellen sowie automatisierten Softwaretests (u.a. Performanz-, Regressions- und Akzeptanztests) - Erstellen von qualitativ hochwertigen, detaillierten Fehlerberichten - Durchführen von Grundursachenanalysen - Risikomanagement sowohl auf Story- als auch auf Projektebene - Kontinuierliche Verbesserung der Testprozesse in Ihrem Team Qualifications - Abgeschlossenes Hochschulstudium oder Berufsausbildung, bevorzugt im IT-Bereich - Vorzugsweise über drei Jahre Berufserfahrung als Tester oder Software-Entwickler - Ausgeprägte analytische und kommunikative Fähigkeiten - Erfahrung mit automatisierten Tests ist erforderlich - Erfahrung in der Arbeit mit Agile und/oder DevOps - Lösungsorientierte Arbeits- und Denkweise geprägt von einer hohen Auffassungsgabe für komplexe Zusammenhänge - Hohes Maß an Teamfähigkeit - Sehr gute Englischkenntnisse um sich auf internationaler Ebene auszutauschen Benefits - Unbefristeter Arbeitsvertrag und 30 Tage Jahresurlaub - Angenehme Arbeitsatmosphäre mit flachen Hierarchien (DUZ-Kultur) - Offenes Betriebsklima in einer internationalen Umgebung - Flexibles Arbeitszeitmodell innerhalb eines modernen Arbeitsumfeldes - Möglichkeit, remote zu arbeiten - Fundierte Einarbeitung durch einen Buddy anhand eines definierten Einarbeitungskonzepts - Zeit für individuelle Weiterbildungsmöglichkeiten zur Förderung deiner persönlichen Stärken - Gemeinsame Mitarbeiterevents und Teambuildingmaßnahmen - Mitarbeiterzuschuss für die Mitgliedschaft im Fitnessstudio - Betriebliche Gesundheitsmaßnahmen wie z.B. Gesundheitstage oder frisches Obst - Kostenfreie Getränke (Kaffee, Tee, Wasser) - Geschenke zu besonderen Anlässen, z.B. Jubiläum - Monatlich abgabefreier Sachbezug in Form einer Mastercard - Möglichkeit einer Auszeit (Sabbatical) zum Fernweh stillen - Gemeinsame Quality time (Tischkicker, Tischtennisplatte, Massagesessel) - Corporate Benefits - Urlaubsgeld

Title: QA Engineer - AI and ML Location: CA-San Diego Job Description: PURPOSE OF JOB The QA Engineer for AI and ML Platforms establishes and evolves quality engineering practices for cloud-native and AI/ML platform solutions, ensuring reliability, scalability, and reproducibility across data, model, and infrastructure layers. The position serves as a key contributor in defining test strategies for distributed systems, data pipelines, and machine learning workflows within AWS and Snowflake environments. ESSENTIAL DUTIES AND RESPONSIBILITIES Executes tasks that span across multiple systems/processes for one or more business projects/areas. - Reviews, analyzes, and evaluates business and IT systems and user needs to determine the best test approach. - Estimates, prioritizes, plans, and coordinates test activities. - Identifies, records, thoroughly documents, and tracks bugs. - Partners with the Development team to perform test via standards based on APIs for communicating between applications. - Tracks quality assurance metrics including reporting on pre-defined KPI, defect densities, and open defects counts. - Influences quality engineering best practices within the scrum team. - Executes and maintains automated regression test suites using open source tools. - Follows standards in accordance with company policy and regulation (MAR, HIPAA, ISO 2700, ISO 27001, etc.). - Recommends process improvement and strengthens the quality standards and implements those improvements on approval. - Audits test deliverables to ensure they meet standards and takes corrective action to mitigate variances. - Leads the QA efforts for large initiatives and collaborates closely with external vendor partners (offshore, nearshore) for work assignments, status calls, working sessions, triage calls etc. Develops detailed, comprehensive, and well-structured test plans and test cases. - Develops, publishes, and implements test strategy, test plans, and test scripts. - Develops and applies testing processes to new and existing products to meet stakeholders needs. - Develops and maintains automated test harnesses and libraries. - Develops and maintains testing standards, procedures, and guidelines to ensure consistent testing procedures. - Creates tests that cover functionality, load, security, etc. at the API and GUI levels. - Identifies risks and develops mitigation strategies. Becomes a subject matter expert for one or more business areas and technical product. - Delivers quality process training to technical staff. - Acts as an internal quality consultant to advise or influence business or technical partners. - Performs quality audits across the various IT functions to ensure that quality standards, procedures, and methodologies are being followed. - Partners with distributed teams, outside vendors, or offshore testing partners. - Coaches and educates others to increase early defect detection rates and decrease defect escape rates. Defines and Implements quality strategies for cloud-native AI and ML platforms. - Partners with Data Scientists and ML Engineers to design and execute testing strategies for AI/ML applications and pipelines, including pipeline validation, data validation, feature and model validation, inference testing, integration and API testing. - Implements testing strategies for infrastructure as code (IaC), including validation of AWS resources provisioned via tools such as Terraform or CloudFormation. - Establishes automated quality gates within CI/CD pipelines to enforce testing standards across build, deploy, and release stages. - Defines observability and quality signals, including logs, metrics, and traces, to proactively detect defects in production systems. Contributes hands-on to debugging and root cause analysis across application, data, and platform layers. - Leads validation of non-functional requirements including performance, scalability, reliability, and resiliency of AI and ML platforms. SUPERVISORY RESPONSIBILITIES This role does not have direct reports but may mentor and/or train less experienced team members. EDUCATION AND EXPERIENCE Bachelor’s degree from four-year college or university IN Computer Science, Information Systems or related field, or equivalent work experience. Minimum 4 years of related experience. Minimum 5 years of IT and/or relevant business experience. CERTIFICATIONS, LICENSES, REGISTRATIONS Certificated Software Test Engineer (CSTE) or International Software Testing Qualification Board (ISTQB) preferred. CP-SAT Selenium Automation Testing certification preferred. Foundation level API certification preferred. KNOWLEDGE AND SKILLS - Ability to anticipate user behavior or risks to systems; ability to work independently; experience querying and using data to enhance testing approach/scope. - Ability to quickly understand and gain domain expertise with complex existing applications and architecture. - Ability to validate data transformations and perform End-to-End validations for ETL/ API enabled integrated systems. - Ability to work effectively with geographically remote and culturally diverse teams. - Experience in analyzing requirements to reduce ambiguity and increase testability; experience developing and reviewing test plans, test cases, and test scripts. - Experience mentoring junior (less experienced) QA team members. - Knowledge of Insurance Industry best practices and business workflows a plus, and Industry standard certification in Quality Assurance is strongly desired. - Must have a customer-service mentality to resolve/avoid conflict and enable a team approach. Ability to speak in front of teams, stakeholders, and management. - Must have ability to learn, analyze, and interpret technical documentation such as software requirements, detailed designs, flow charts and database schemas. - Strong experience with SQL and SQL and database schema designs and experience with building automation frameworks is a must. - Understanding of the software development life cycle processes; understanding of different testing methodologies and their proper application. - Work effectively in both Agile/Scrum and Waterfall (for specific external vendor-led efforts) frameworks. - Expertise with automation feasibility definition and hands-on execution experience; ability to train others on automation practices and tools. - Works in an agile manner and must be flexible to changing priorities. - Experience testing ML frameworks and tools, preferably SageMaker, MLFlow, SnowflakeML. - Experience validating data platforms, ETL/ELT pipelines, or data warehousing solutions such as Snowflake. - Hands-on experience on AI/ML pipeline validation, data validation, model validation, integration and API testing. - Experience implementing automated testing within CI/CD pipelines and working in DevOps-oriented environments. - Experience with testing cloud platforms and cloud resource provisioning (AWS preferred), Infrastructure as Code (IaC), containerization tools like Docker and Kubernetes. PHYSICAL REQUIREMENTS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally the work environment may be loud. WORK ENVIRONMENT This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment. We are currently not offering employment sponsorship for this opportunity. #LI-TM1 #LI-HYBRID The current range for this position is $95,378.98 - $160,850.17 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work. WHY JOIN ICW GROUP? - Challenging work and the ability to make a difference - You will have a voice and feel a sense of belonging - We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match - Bonus potential for all positions - Paid Time Off - Paid holidays throughout the calendar year - Want to continue learning? We’ll support you 100%