• Use social listening tools such as Brandwatch, Sprout Social, Talkwalker, or Sprinklr to monitor online conversations and audience trends across healthcare and pharma audiences • Analyze sentiment, audience behavior, content performance, and emerging trends to uncover insights that are actually actionable, not just observational • Build and maintain clear, visually engaging dashboards for internal teams and client-facing stakeholders • Translate data into strategic recommendations that improve targeting, messaging, channel effectiveness, and campaign performance • Partner with account managers, content creators, and strategy teams to support data-driven decision-making throughout campaign planning and execution • Research emerging trends in social media, digital marketing, and audience behavior specific to healthcare and pharma to inform client strategy • Support reporting deliverables across channels, understanding data structure, tagging, measurement strategy, and reporting requirements • Ensure reporting accuracy, consistency, and clarity across all analytics deliverables • Gather, process, and interpret data from Facebook, Instagram, LinkedIn, X/Twitter, and other relevant channels • Develop regular and ad hoc reports evaluating campaign performance against KPIs

• Lead client meetings • Gather and document user requirements • Manage user stories in JIRA • Partner with development teams to clarify requirements • Support sprint planning • Perform functional testing • Demo completed user stories for client approval • Coordinate UAT planning and execution with end users • Support deployment activities • Prepare key project deliverables • Provide timely status updates to managers and client leads • Utilize strong communication, organization, and stakeholder management skills

• Consegue estruturar problemas de negócio ambíguos em soluções data-driven testáveis, decompostos em questões menores; • Consegue influenciar decisões estratégicas através de análises com narrativa clara (não apenas números e dashboards); • Consegue navegar projetos multifuncionais com diferentes stakeholders, mantendo qualidade sob pressão e requisitos em movimento.

Role Description SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). The candidate will enhance platform capabilities and module functionality within the existing ServiceNow instance for the FAA, using agile development in a customer-facing role. Remote work within the United States. - Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities. - Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks. - Help promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .