Role Description We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts. Key Responsibilities - Client Relationship Management - Serve as the primary point of contact for client performance, strategy, timelines, and operational matters. - Lead client onboarding, including kickoff calls and implementation coordination. - Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs). - Manage client retention efforts and proactively address concerns or performance issues. - Team Leadership & Operations - Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff. - Conduct regular team meetings, account reviews, and performance check-ins. - Monitor workload distribution and support capacity planning across departments. - Ensure projects are completed on time and to a high standard. - Account Performance & Strategy - Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns. - Analyze account performance, identify optimization opportunities, and guide implementation. - Develop account health monitoring processes and identify churn risks. - Drive portfolio-wide performance improvements through strategic insights and benchmarking. - Reporting & Analytics - Own client reporting processes, including dashboards, monthly reports, and quarterly reviews. - Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts. - Monitor key performance indicators and communicate insights to clients and internal stakeholders. - Quality Assurance & Process Improvement - Review client deliverables before release to ensure quality and consistency. - Maintain and improve SOPs, workflows, and operational documentation. - Develop repeatable processes and best practices across the organization. - Conduct post-mortem reviews on lost accounts and implement process improvements. - Crisis Management & Client Retention - Act as the first point of escalation for client concerns, account issues, and operational challenges. - Manage account recovery efforts and implement retention strategies for at-risk clients. - Coordinate cross-functional teams to resolve issues efficiently and effectively. Qualifications - 8+ years of experience in digital marketing, with the majority of experience gained in an agency environment. - Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue. - Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization. - Working knowledge of SEO and digital marketing best practices. - Proven experience leading and developing teams, including managing direct reports. - Excellent client-facing communication and relationship management skills. - Experience with project management platforms such as ClickUp or similar tools. - Proficiency with CRM systems and collaboration tools such as Slack. - Strong analytical, organizational, and problem-solving abilities. - Experience using AI tools such as ChatGPT or Claude to improve operational efficiency. - Ability to manage multiple priorities in a fast-paced agency environment. Preferred Qualifications - Experience within healthcare, therapy, behavioral health, or ABA-related industries. - Familiarity with HIPAA-compliant marketing environments. - Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel. - Copywriting and content review experience. - Experience contributing to agency growth, operational scaling, or strategic planning initiatives. - Comfortable working U.S. hours. Remote Work - Remote work from home. Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Serve as the primary point of contact for client performance, strategy, timelines, and operational matters. • Lead client onboarding, including kickoff calls and implementation coordination. • Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs). • Manage client retention efforts and proactively address concerns or performance issues. • Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff. • Conduct regular team meetings, account reviews, and performance check-ins. • Monitor workload distribution and support capacity planning across departments. • Ensure projects are completed on time and to a high standard. • Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns. • Analyze account performance, identify optimization opportunities, and guide implementation. • Develop account health monitoring processes and identify churn risks. • Drive portfolio-wide performance improvements through strategic insights and benchmarking. • Own client reporting processes, including dashboards, monthly reports, and quarterly reviews. • Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts. • Monitor key performance indicators and communicate insights to clients and internal stakeholders. • Review client deliverables before release to ensure quality and consistency. • Maintain and improve SOPs, workflows, and operational documentation. • Develop repeatable processes and best practices across the organization. • Conduct post-mortem reviews on lost accounts and implement process improvements. • Act as the first point of escalation for client concerns, account issues, and operational challenges. • Manage account recovery efforts and implement retention strategies for at-risk clients. • Coordinate cross-functional teams to resolve issues efficiently and effectively.

• Hunt and sign Carriers as Distribusion partners; negotiate marketplace, front-end and back-end commercial agreements • Build and execute a market entry plan for South Korea ground transport: engage Korail and private bus operators • Contract B2C and B2B Retailers in both markets: OTAs, travel agencies, TMCs, inbound-specialist operators; own the full commercial lifecycle from outreach to go-live • Own post-signature execution for all Retailers: onboarding, integration support, incubation, performance ramp-up, and long-term revenue expansion • Drive sales and revenue growth by securing high-impact partnerships that align with Distribusion's strategic goals in Northeast Asia • Collaborate with internal teams - BD, Integrations, Product, Finance - to develop tailored solutions and bring partners live on the platform • Proactively identify workarounds within our tech stack to unlock additional growth • Remove blockers, escalate early, and maintain high execution velocity • Report to the Head of International Expansion as part of the Global Markets portfolio; contribute to cross-market BD intelligence and best practices.

• To manage all non-execution activities within Asset Management with an aim to ensure smooth processes; • Assume responsibility for all non-revenue specific issues in Asset Management; • Centralized handling of all regulatory matters for Asset Management with DFSA, SCA and others as required; • Managing / operating all activities with business counterparties such as Administrators, Custodians, Registrars, Trustees, Auditors, Tax representatives, Lawyers and Brokers in MENA and other jurisdictions for Asset Management; • Dividend Payouts on time; • Ensure business adheres to SOPs & guidelines and promptly resolve any audit concern. • Coordinate all regulatory activities for Mashreq Capital in collaboration with the relevant compliance departments; • Constant monitoring via the BSC activity sheet and calendar; • Re-engineering of existing processes in the Asset Management units to establish best practices that are risk averse and business friendly to improve efficiency and effectiveness in work-flows; • Managing all processes with internal departments at Mashreq for timely processing of all business requirements; • Weekly and monthly client reporting for Asset Management; • Coordinate with multiple exchanges/counterparties to enlist new/existing funds on different stock exchanges, setup new funds and liquidation of funds; • Coordinate with counterparties for the opening/closure of broker & custody accounts; • Managing the outsourced Asset Management middle & back office vendor; • On-boarding processes for all Service Providers; • External & internal audit support; • Creating and managing frameworks, business plan, policies, SOP’s, SLA’s, and KPI’s for Asset management; • Performing the RCSA testing for Asset Management; • Annual renewal of fund prospectus; • Performing OPS, function in AIM; • Creating and managing the Business continuity plan and testing; • Manage all Corporate governance related activities and matters;