Title: Senior Analyst - Salesforce Location: Australia Job Description: Senior Analyst Salesforce - Exciting opportunity to join Liquor & Gaming, were responsible for regulating liquor, wagering, gaming and registered clubs in NSW - This is a Clerk Grade 9/10 with a salary range of $129,464 - $142,665 plus superannuation and leave loading - Ongoing role based in Sydney NSW - hybrid working arrangements may be available within business operation needs About Liquor & Gaming NSW We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we're reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you. We're enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest. Our work is as diverse as our people and the NSW communities we serve. About The Role The Senior Analyst is responsible for providing expert analysis, configuration and support of Salesforce technical solutions to meet complex business needs and improve service delivery. The role works closely with business stakeholders, technical teams and delivery partners to translate business and regulatory requirements into fit-for-purpose Salesforce capabilities, ensuring solutions align with organisational priorities, governance standards and best-practice approaches. Some of the key accountabilities of the role include - - Analyse and recommend appropriate Salesforce solutions, distinguishing between standard configuration and custom development, and clearly articulating risks, impacts and total cost of ownership. - Provide technical leadership and oversight of Salesforce delivery, including working closely with vendors to review solution designs, challenge assumptions and ensure alignment with agreed requirements and NSW Government standards. - Develop, maintain and govern Salesforce technical documentation, including solution designs, configuration decisions and technical requirements, to support transparency, quality assurance and governance review. - Lead and coordinate Salesforce testing activities, including SIT and UAT, ensuring traceability to requirements, effective defect management, and clear readiness and deployment recommendations. For more information on the role please click here to review the role description. About You To be successful in this role, you will have - - Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience. - Demonstrated experience analysing, designing and delivering Salesforce solutions (e.g. Service Cloud, Sales Cloud, Experience Cloud), including configuration, integrations and data model considerations, within complex service or regulatory environments. - Proven knowledge of translating business requirements into robust technical designs and specifications, and applying Salesforce bestpractice, governance standards and quality assurance throughout the delivery lifecycle. - Experience working effectively with business stakeholders and external vendors to oversee technical delivery, manage risks, and communicate complex technical information to non-technical audiences. At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: - Create social and economic opportunities for the state - Support the creation of jobs across the creative, visitor and night-time economies - Prioritise First Nations artists, stories and culture - Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all - Drive visitation through events, campaigns and visitor experience development - Activate our night-time and creative economies to unlock unique precincts and community spaces - Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment - Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

Role Description We are looking for a detail-oriented QA Tester to join our team and validate Salesforce applications. Your role will be crucial in delivering high-quality Health Cloud and Service Cloud implementations. - Design and execute test cases - Collaborate with developers and stakeholders - Ensure the overall quality of our Salesforce solutions Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group - Community of 10,000+ innovators across 30+ global locations - Locations include Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Act as a liaison between technical teams and client stakeholders, owning the functional project solution. • Facilitate client discussions to document current business processes, pain points, and objectives. • Identify gaps in Salesforce best practices and recommend improvements. • Create and manage user stories and supporting documentation, including business process flows, wireframes, and system context diagrams. • Assess the impact of proposed solutions on people, processes, and technologies. • Lead sprint demos to present development and gather client feedback. • Support project activities including configuration, change management, quality assurance, and post-launch support. • Provide expertise on business processes integrated with Salesforce and ensure system functionality through testing and documentation. • Contribute to new product development, workflows, and ideas to enhance project outcomes. • Identify risks and recommend solutions to ensure project success. • Mentor less experienced team members and take on leadership responsibilities as needed.

Role Description We’re looking for a Salesforce Business Analyst to join our delivery team and play a central role on client engagements. You’ll work closely with business stakeholders and technical teams to translate requirements into actionable Salesforce solutions. This is a hands-on BA role where organization, precision, and structured thinking matter as much as Salesforce knowledge. - Plan and facilitate discovery sessions with client stakeholders. - Capture and synthesize session notes in real time. - Write clear, developer-ready user stories and acceptance criteria (Given/When/Then format). - Own your documentation end to end. - Serve as the connective tissue between business stakeholders and technical teams. - Support UAT by writing test scripts, coordinating testers, and tracking defects through resolution. - Identify scope risks, open questions, and dependencies early. - Contribute to internal process improvement and knowledge-sharing. Qualifications - 2–5 years of experience as a Salesforce Business Analyst, ideally in a consulting or SI environment. - 1–2 years of hands-on experience in a Salesforce Administrator role — required. - Salesforce Administrator Certification. - Solid working knowledge of Sales Cloud and Service Cloud. - Demonstrated experience facilitating discovery and requirements sessions with non-technical stakeholders. - Strong note-taking and synthesis skills. - Demonstrated ability to write user stories and structured acceptance criteria. - Exceptional organizational skills. - Strong written communication skills. - Proficiency with Jira and/or Confluence (or equivalent project tracking and documentation tools). - 1+ Years of consulting experience. Preferred Skills - Experience with Health Cloud or working in a healthcare client environment. - Familiarity with Salesforce org migration or consolidation projects. - Exposure to integration-adjacent BA work (e.g., API-based integrations, middleware, EHR/Epic touchpoints). - Salesforce Business Analyst Certification. - Experience writing or contributing to UAT scripts and supporting formal test cycles. What Success Looks Like In the first 90 days, you’re oriented on client context and actively contributing to at least one engagement. Within six months, stakeholders trust your documentation, developers rarely need to come back for clarification, and your Confluence pages are the team’s source of truth. Benefits - Work on substantive, complex Salesforce engagements — not cookie-cutter implementations. - A tight-knit team where your work is visible and your voice matters. - Opportunities to grow into senior BA, PM, or solution architecture tracks. - Remote-first culture with collaborative, structured delivery practices. - Exposure to healthcare and enterprise Salesforce at scale.