• Provide guidance and support to entry-level engineers for skill development. • Perform on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems. • Instruct customers in the operation and maintenance of the system. • Serve as company liaison with customers on administrative and technical matters for assigned projects. • Engage with customers to understand their analytical workflows and tailor service offerings including training, support, and upgrades. • Enhance account profitability through efficient service execution and identifying revenue opportunities such as billable work.

• You will be servicing XP Imaging Equipment in the Houston, TX. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions. • Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge. • Document and produce timely and detailed service reports. • A willingness to exceed company and customer requirements. • Responsive to customer needs and building a positive relationship. • Ensure all tools and calibrated equipment are properly maintained at all times. • Meet daily service needs at assigned sites and locations • Ability to plan and perform repairs and preventative maintenance independently in the field. • Able to schedule work based on field needs

• Perform complex field service operations with minimal guidance • Deliver exceptional services in installation, maintenance, and repairs • Exceed customer expectations by anticipating their needs • Troubleshoot equipment failures and proactively prevent issues • Identify and resolve electrical or mechanical problems independently • Develop potential sales and business opportunities • Suggest improvements to enhance operations and customer service • Lead field service projects and provide direction and analysis