Role Description Do you obsess over why some funnels print money and others quietly leak it? Do you find yourself reverse-engineering landing pages the same way a mechanic takes apart an engine, because understanding the system is the only way to actually improve it? Freebird® is a 9-figure DTC brand serving over 2 million customers and redefining shaving for the modern consumer. We're looking for a CRO Manager who doesn't just run tests but builds the machine that runs tests at scale. This role owns Freebird's entire experimentation program: the system, the process, and the execution that turns paid traffic into profitable new customers. This is not a "here's a testing tool, go figure it out" role. You'll design and operate a world-class CRO engine running 12+ experiments per month and scaling toward 20+, with every test properly hypothesized, cleanly measured, and institutionalized when won. You'll report directly to the VP of Growth and serve as the connective tissue between paid media, creative, design, development, and analytics. This role is 100% remote. We require meaningful overlap with US working hours (Eastern time zone is ideal, and we are open). If you think in test hypotheses, funnel economics, and contribution margin, and you've been waiting for the chance to build the program the right way, this role is for you. Qualifications - 3 to 5+ years of hands-on CRO experience in a DTC or performance marketing environment - Proven experience building a CRO program from scratch, not just inheriting a mature one - Fluency in A/B testing platforms such as Intelligems, VWO, Optimizely, or equivalent - Deep understanding of the full acquisition funnel: ad, landing page, offer, and checkout as one connected system - Strong grasp of offer architecture including PPU sequencing, subscription framing, bump mechanics, and AOV levers - Data literacy: statistical significance, clean test design, and the ability to read your own results without leaning entirely on Analytics - Ability to write crisp, actionable briefs that unblock Design and Dev without handholding - Based in or able to work full overlap with US Eastern or Central time zone hours Requirements - Build the CRO Operating System - Design and implement the full CRO operating system: intake process, naming conventions, hypothesis documentation, prioritization scoring, brief templates, QA checklists, and retrospective reviews - Maintain a prioritized, always-active testing backlog that is never empty, never stale, and never requires a meeting to understand - Own the full test lifecycle end-to-end: ideation, brief, design, dev, QA, launch, analysis, rollout, and documentation - Write clear, actionable briefs that enable Design and Dev to execute efficiently with minimal back-and-forth - Translate every winning test into a scaled implementation and a documented learning in the Growth playbook - Build a closed-loop integration with paid media and creative so ad-side signals inform test hypotheses and test results flow back into creative strategy continuously - Own CVR across all paid media landing pages, funnels, and checkout flows, measured at the audience and channel level - Improve new customer conversion rate and NC-ROAS through targeted, high-velocity experimentation - Reduce funnel drop-off at every key step: landing page, PDP, checkout, and confirmation - Set and track weekly and monthly CVR benchmarks by channel and audience segment - Evaluate every test on revenue per visitor and contribution margin, not conversion rate alone - Test and optimize AOV, subscription attach rates, and upsell and cross-sell mechanics throughout the funnel - Understand when to accept a CVR trade-off to protect margin and make that call confidently - Collaborate with Analytics to ensure contribution margin is measured accurately and consistently across all experiments - Track and report the FOCM impact of all major experiments with clear attribution - Design, test, and iterate on offer structures, pricing presentations, PPU sequencing, bump mechanics, and subscription framing - Own the end-to-end funnel map: every page, every outcome, every leverage point, and the current ceiling on each - Partner with Paid Media to build channel-specific and audience-tailored landing experiences across Men's Head, Men's Body, Women's, Meta, TikTok, prospecting, and retargeting - Identify gaps between creative angles and site experiences and turn them into test hypotheses immediately - Establish a structured reporting cadence: weekly test pipeline updates, monthly CRO performance reviews, and quarterly roadmap planning - Translate CRO insights into creative briefs, offer recommendations, and UX direction for Design and Performance Creative - Align the experimentation roadmap with the VP of Growth's quarterly targets and the broader Growth operating system - Push back on shiny object syndrome with data Benefits - Your work directly drives profitable revenue, not vanity metrics - Full ownership of the experimentation program from day one - Real decision-making authority and a clear mandate to build - Fast-moving, no-politics culture built for execution over process - Opportunity to build something that scales with a 9-figure brand - Make a visible impact by seeing your ideas tested, scaled, and tied directly to business growth

Role Description UP.Labs is seeking a proven Head of Operations / Chief of Staff with a track record in 0>1 environments to join a new AI platform in our portfolio. This stealth venture is reimagining how mid-market manufacturers manage production planning and scheduling. As our Head of Operations / Chief of Staff, you'll be a jack of all trades operator: - Building internal infrastructure and running back office functions. - Partnering closely with product and customer success. - Directly engaging with enterprise manufacturing customers. - Translating plant-floor feedback into actionable insights. - Managing onboarding and adoption with manufacturers and OEMs. - Establishing systems and processes for scaling from one pilot site to a network-wide rollout. In this role you will: - Build and oversee operations for the company, leading with a hands-on approach to processes, playbooks, and KPIs. - Partner with customers during onboarding, deployment, and adoption, ensuring successful rollouts at manufacturing sites. - Work across business functions: managing and/or coordinating HR, Legal, Finance, and Customer Success vendors and partners. - Serve as the connective tissue between customers, product, and engineering. - Establish and manage systems to run the company (e.g., Notion, HubSpot, productivity and reporting tools). - Own stakeholder reporting: prepare updates for leadership, corporate partners, and investors. Qualifications - Success building operational infrastructure for high-growth startups. - Strong background in customer success and enterprise SaaS implementations. - Reputation as a well-rounded project manager with exceptional instincts and organizational skills. - High EQ, low ego - executive presence with a team-first attitude. - Comfort with enterprise manufacturing customers and consultative ability with stakeholders. - Experience building systems across finance, HR, marketing, and operations. Requirements - 3–5+ years of experience in strategy, operations, or customer success in SaaS. - Program management and reporting skills for complex, multi-site rollouts. - Technical fluency with APIs and enterprise SaaS workflows. - Background in product, consulting, customer success, or operations. - Experience in a high-pressure tech environment with multidisciplinary teams. - Startup grit: willing to operate solo early on and wear multiple hats. - (Nice-to-have) Direct exposure to manufacturing operations, APS/MRP systems, or supply chain software. Company Description UP.Labs builds high-growth tech startups that enable faster, cleaner, and smarter movement of people and goods. Our unique approach combines meaningful equity for team members, scalable software built from the ground up, and deep corporate partnerships with industry leaders invested in the outcome.

• Own end-to-end planning and execution for all company events — from intimate executive gatherings to company-wide all-hands • Coordinate board meetings: logistics, scheduling, and pre-read preparation • Plan and execute executive team offsites, working sessions, and the annual all-hands meeting • Manage ad hoc team gatherings and culture moments as the company grows • Serve as a trusted right hand to all three cofounders — handling the variety of requests, priorities, and details that keep senior leadership operating at their highest level • Screen inbound resumes against criteria defined by the hiring leader, reducing the volume that leadership needs to personally review • Conduct initial candidate phone screens and provide structured feedback before advancing anyone to formal interviews • Own scheduling, coordination, and communication throughout the interview process • Collect agenda topics and content from leadership ahead of each weekly all-team meeting • Ensure every leader knows their topic, their slot, and what's expected • Bring creative ideas for making weekly meetings more engaging, energizing, and worth everyone's time • Own the operational fabric that makes remote work feel less remote — from tooling and systems to team communications and internal logistics • Serve as a culture carrier for AGent — helping maintain the energy, trust, and cohesion of our founding team as we grow and bring new people in • Take on cross-functional projects at the direction of the CEO and leadership team — rolling up your sleeves wherever the business needs it most

• Executive Correspondence: Manage inbox and drive professional communication with C-Suite executives from major global tech partners. • Calendar & Pipeline Management: Oversee complex scheduling and follow up on business deals to keep the pipeline moving. • Contract & Legal Operations: Review contracts/legal documents, spot operational gaps, follow up on deals, and assist in closing contracts. • Financial Admin: Manage invoices, billing processes, and basic workflows via Stripe. • Content & Systems: Create high-quality business presentations/decks and organize company workflows using Notion. • High Responsiveness: Maintain an extremely proactive communication loop, responding within minutes during Eastern Time (EST) working hours.