Provide non-clinical support and consultation to students, manage case records, improve departmental policies, and foster relationships with campus partners to enhance student experience and address at-risk student needs.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is currently seeking a Sr. Global Partner Manager - Lead to join the Global Partner & Channels (GPC) team to be a part of our Cognizant team. At ServiceNow, we are creating a vibrant, world-class Global Partner Ecosystem to enable and accelerate growth.As part of the GPC ACE organization, this role will have responsibilities for generating revenue with the named partner across the AMS, EMEA and APAC markets. This senior partnership position is a high-profile growth opportunity for managing the Cognizant global strategic relationship. This demands a highly motivated individual with strong sales, communications and organizational skills that is eager to learn and become part of a rapidly growing company. The GPM - Lead will provide executive and global partnership sales leadership to drive and generate new business sales revenue via "sell-to", "sell with" and "sell through" motion. This will be achieved by territory planning, account planning, forecasting, using business development techniques and field-based sales activities within the strategic partner and engaging with the ServiceNow ecosystem to ensure success in generating revenue opportunities and effective management and closure of sales opportunities. This qualified individual will also collaborate with a world class cohort of global-regional team of partner Alliance members and drive the unified partnership program to achieve revenue growth and enhance our ability to deliver an exceptional customer experience. Primary Responsibilities - Build global, strategic multi-year joint plans with the Partner focused on Co-Sell & Co-Delivery with joint resources and other 3rd party alliances to Accelerate NOW-Partner Clients' Digital Transformation Journey - Enable & establish World Class joint engagement for joint NOW-Partner offerings with other key markets to follow. - Drive Alliance operational rigor and business review governance with ServiceNow and Partner senior leaders - This individual will be responsible for joint selling, partner management & regional governance to enable and accelerate growth against prescribed ACE NNACV via 'Sourced' & 'Influence' revenue targets for Partner, as well as showcase wins. - This leader will have cross functional engagement with field sales, solution sales specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth via NOW's platform and solutions and successful co-delivery in our targeted regulated market clients. - The role will also work cross-functionally within ServiceNow and with top global delivery partners to execute on '3-way' business plans including ServiceNow and designated GSI implementation partners. This is a high-profile position providing a significant platform for professional growth and business impact. - Create joint business plans including launch planning, enablement, and co-marketing plans. - Lead the effective collaboration of "deal level" tactics between ServiceNow sales teams and Partners at both new and existing customers to drive new logos & NNACV 'Sourced-Influence-Sell Through' revenue. - Work strategically to identify new industry specific 'use cases and solutions' with key partners. - Develop world class business plans with associated QBR governance & exec sponsorship with the targeted partners to include committed targets & shared metrics. - Manage potential roadmap conflicts and develop aligned approaches and resolutions at Executive levels. Additional Requirements: - Established operational relationships within the Global SI community. - Track record of consistent quota attainment & over achievement - Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. Knowledge of System Integrators, Resellers & Independent Software Vendors is a must. - Ability to engage directly in the sales cycle on joint 'must win' pursuits/opportunities, as well as facilitate joint engagement as and when necessary. - A strong background in sales or alliance partnerships gained within the Cloud/SaaS space, managing multi-million-dollar deals. - Align, localize, and execute joint GTM strategy and multi-year regional business plans with targeted partners, as well as ensuring development of compelling JOINT GTM value propositions aligned to NOW's Three Primary Workflows - Demonstrable track record of achieving and exceeding targets whilst managing a small number of large accounts or alliance partners, ideally with a next generation software company. - Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to 'inspect what we expect'. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - Multi-year track record of proactively & successfully co-selling and co-delivering with Partners including established global & regional sales, technical & services executive relationship, as well as senior sales, technical & services relationships in the field. - Strong executive presence & track record of consistent quota attainment & over achievement - Ability to engage directly in the sales cycle on joint 'must win' pursuits/opportunities, as well as facilitate co-sell opportunities. - Develop and execute joint GTM strategy and multi-year global business plans, as well as ensuring development of compelling joint GTM value propositions aligned to NOW's Three Primary Workflows. - Develop and execute joint go-to-market initiatives with key NOW-Partner exec sponsors with milestone and progress tracking metrics & associated rigor to 'inspect what we expect' - Align & leverage GPC global initiatives & programs to enable efficient and scalable processes (eg; Joint Pursuit Planning with Strategic Deal Registration), forecasting, compensation, training/enablement, and operational excellence. - Must be a team player that is goal-oriented and confident, with aptitude and desire to build high-performing teams. - This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true 'east-west' operating model with both direct line and dotted line team members, build consensus and resolve conflict in a highly collaborative manner. - Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans. - The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment. - Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems. - Strong previous background in Partner Alliance Management - Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects. - Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions. - Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment - Strong team player who is also an independent thinker. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Title: Senior Mg Cyber Security & Business Systems, Clerk Grade 11/12 Location: Wollongong Australia Reference number: 493554 Occupation: Information and Communications Technology Work type: Full-Time Salary Information: Maximum TRP $196,292.73 (salary range $149,739.00 - $173,174.00). Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading. Job Description: Work in a volunteer-based agency supporting communities of NSW Full time ongoing role Location: Wollongong opportunity to enjoy a hybrid working arrangement About the opportunity This is an exciting opportunity for an experienced manager to join the ICT Directorate and lead the teams responsible for NSW SES core business systems and cyber security. You will provide technical management and support for NSW SES cyber security tools and governance, SAP systems and other associated IT applications supporting HR, Finance, Training and Procurement. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here About you To be successful in this role you will: - Relevant tertiary qualification(s) in IT or related field and/or equivalent relevant industry knowledge and experience - Demonstrated high level experience in leading, delivering and/or implementing an ERP solution (SAP - FICO, EAM or HR preferred) in a medium size organisation - Demonstrated high level experience in leading, delivering and/or implementing a cyber security practice - Thorough knowledge of AIIMS principles and processes, and/or willingness to obtain competence within 12 months - Must be willing to undergo a criminal background check every three years as a condition of employment. What we can offer you - You will enjoy a 35-hour work week, with the potential for flexible work arrangements. - You can enjoy a hybrid work environment, time in the office and time working from home. - Attractive salary range of $149,739 to $173,174 plus 12% superannuation and leave loading (find these figures in the salary spreadsheet) - Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work. - We have attractive leave entitlements including parental, sick, flex and recreation leave. - We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: - Fitness Passport - LinkedIn Learning - Member Assist Program for free confidential counselling support - Flu vaccine program. You Belong Here - We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. - We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

• Taking ownership of strategic accounts while acting as a trusted advisor across business and technical domains to drive satisfaction • Owning a data driven approach to inform support, process improvements and increase operational efficiency for our customers • Driving structured escalation management, including clear problem definition, action plans, risk assessment, and executive-level communication • Collaborating with technical and business teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives • Partnering with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes • Acting as a role model for calm, empathetic, and customer-centric leadership, especially during high-pressure situations