• Work on implementation, support, and enhancement projects for agribusiness solutions. • Ensure alignment between business processes and system functionality.

• Strategic consulting: You advise our clients on developing comprehensive Modern Work, Smart Work, and cloud strategies — from the vision to a concrete roadmap along their cloud journey. • Project leadership: You take the technical lead on client projects related to SharePoint Online, Microsoft Teams, Copilot, information architectures, and other cloud solutions. • Stakeholder management: You plan and facilitate workshops, alignment meetings, and decision-making sessions with business units, IT, and management. • Teamwork: You collaborate closely with our internal consulting, engineering, and project teams as well as external technical partners. • Innovation & development: You monitor current cloud, AI, and market trends and identify innovative capabilities to optimize business processes.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Managing Consultant, Program Management, Advisors & Consulting Service Advisors & Consulting Services The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities You will take full accountability for delivery outcomes, coordinating cross-functional teams across engineering, product, and business functions. While prior software delivery experience informs effective execution, the role requires balanced leadership across scope, stakeholders, risk, and value realization. You will manage multiple projects within a portfolio, providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will ensure effective identification of risks and pro-active solutioning to mitigate risks and impact on timelines. Success in this role depends on the ability to drive client outcomes through strong delivery leadership while building, coaching, and empowering high-performing teams. Client Impact• Own end-to-end delivery outcomes across multiple large, complex, high-value initiatives, ensuring alignment between client objectives, delivery scope, timelines, and realized benefits • Apply proven project, change, and agile delivery methodologies to drive measurable client value, making informed trade-offs between scope, time, cost, quality, and risk.• Leverage prior experience working with software delivery teams to enhance planning accuracy, risk identification, and issue resolution, while maintaining focus on overall program outcomes.• Proactively identify, assess, and mitigate delivery risks and dependencies, escalating with clear analysis, options, and recommendations when required.• Build and sustain trusted relationships with client managers and delivery leaders, acting as a reliable partner throughout the engagement lifecycle. Team Collaboration & Culture• Develop clear, well-structured business recommendations and deliver effective client presentations that synthesize complex delivery information into actionable insights.• Plan, organize, and structure both personal work and that of junior team members to address client challenges efficiently and with high quality.• Lead and facilitate internal and client meetings, foster alignment and collaboration across cross-functional teams including business, product, technology, and operations.• Grow from coaching to enabling ownership of day-to-day delivery activities by junior consultants, providing guidance, feedback, and mentorship to support their professional development.• Contribute to the firm's intellectual capital, delivery standards, and solution development efforts, acting as a strong brand ambassador for Mastercard Services.• Promote a collaborative, inclusive team culture that values accountability, continuous improvement, and shared success across engagements. Qualifications Basic Qualifications• Undergraduate degree• Ability to communicate effectively in English and the local office language (if applicable)• Exposure to financial institutions or consultancy firms• Strong experience leading IT/software development engagements and operating independently in program delivery • Expertise with agile methods such as Scrum or Kanban• Ability to oversee complex projects involving cross-functional teams• Experience managing clients and stakeholders• Excellent communication and leadership skills• Strong problem-solving and decision-making abilities.• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment• Proficiency in the Microsoft Office suite, including Microsoft Project• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications• Experience developing and implementing solutions and measuring impact on clients' business• Experience coaching, mentoring, or overseeing the work of junior consultants or delivery team members.• A recognized professional accreditation, such as Project Management Professional (PMP)• Knowledge of project management tools• Exposure to payments, financial services, retail banking, or merchant environments• MBA or master's degree with relevant specialization Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders. - Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts. - Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey. - Contributes to benchmark audits and targeted reviews. - Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling. - Partners with leadership to identify targeted audit needs for individual sites or teams. - Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders. - Consults with business to identify top opportunities and recommends actions to improve work product and business results. - Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed. - Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers. - May serve as team audit lead on a rotational basis. - Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits. - Analyzes audit data and assembles audit summary reports for leadership distribution. - Participates in audit closing conferences with leadership. - Completes secondary reviews of peer audits to ensure internal consistency of work. - Assists Compliance with targeted reviews. - Trains new members and mentors potential successors. - Performs other duties as assigned. Qualifications - High school diploma or equivalent required. - Bachelor’s degree preferred. - 1-3 years of experience working in claims or contact center. - Prior Quality and Call Center experience. - Fluent English. Requirements - Experience in a Performance Coach or similar position preferred. - Experience in a Supervisory position or team lead role preferred. Benefits - Competitive salary and performance-based bonuses. - Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. - Career development and training opportunities. - Dynamic and inclusive work culture within a globally renowned group. - Private Health Insurance. - Pension Plan. - Paid Time Off. - Training & Development.